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- Tasks: Support sales with technical expertise and assist customers in troubleshooting.
- Company: Join a leading company in renewable energy and electrical services.
- Benefits: Enjoy a full-time role with opportunities for travel and industry events.
- Why this job: Make an impact in renewable energy while developing your skills in a supportive team.
- Qualifications: Ideal candidates have a background in electrical engineering and strong communication skills.
- Other info: This role is perfect for those who thrive under pressure and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Job Responsibilities:
- Provide pre-sales and after-sales technical service support for the sales team;
- Assist customers in fault analysis and troubleshooting by telephone or email;
- Analyze related data and assist in improving data accuracy and customer satisfaction;
- Communicate with other departments and timely report product problems;
- Travel to provide on-site support and training to distributors and installers;
- Attend industry conferences and events;
- Other matters assigned by superiors.
Qualifications:
- Background in science, major in electricity & electrical engineering is preferred;
- Three years or above relevant working experience, have a background in the renewable energy industry is preferred;
- Serious attitude, sense of responsibility, strong pressure resistance;
- Have strong communication skills and teamwork spirit, and have good customer service awareness.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Customer Service and Engineering
Industries
Services for Renewable Energy, Appliances, Electrical, and Electronics Manufacturing, and Electric Power Generation
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Technical Service Engineer employer: SolaX Power
Contact Detail:
SolaX Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in the renewable energy sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry by attending relevant conferences and events. Building connections can lead to valuable insights and potential referrals for the Technical Service Engineer position.
✨Tip Number 3
Practice your communication skills, especially in technical contexts. Being able to explain complex concepts clearly will be crucial when assisting customers and collaborating with your team.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and ready to adapt to different environments. Highlight any previous experience you have with on-site support or training in your discussions.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Service Engineer. Highlight your experience in providing technical support, fault analysis, and customer service in your application.
Tailor Your CV: Customize your CV to emphasize your background in electricity and electrical engineering, as well as any relevant experience in the renewable energy industry. Include specific examples of how you've successfully supported customers or resolved technical issues.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and teamwork spirit. Mention your ability to work under pressure and your commitment to customer satisfaction, aligning with the company's values.
Highlight Relevant Experience: In your application, be sure to detail your previous roles and responsibilities that relate to the job description. Discuss any experience you have with on-site support, training, or attending industry events, as these are key aspects of the role.
How to prepare for a job interview at SolaX Power
✨Show Your Technical Expertise
Make sure to highlight your background in electricity and electrical engineering during the interview. Be prepared to discuss specific projects or experiences that demonstrate your technical skills, especially those related to renewable energy.
✨Demonstrate Problem-Solving Skills
Since the role involves fault analysis and troubleshooting, be ready to share examples of how you've successfully resolved technical issues in the past. This will showcase your analytical thinking and ability to handle pressure.
✨Emphasize Communication Abilities
Strong communication skills are crucial for this position. Practice articulating complex technical information clearly and concisely, as you may need to explain issues to customers or collaborate with other departments.
✨Prepare for Customer Service Scenarios
Given the customer service aspect of the role, think of scenarios where you've provided excellent support. Be ready to discuss how you handled difficult situations and ensured customer satisfaction.
