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- Tasks: Provide remote and on-site support for Battery Energy Storage Systems, ensuring optimal performance.
- Company: Join SolaX Power, a leader in sustainable energy solutions with a global presence.
- Benefits: Enjoy competitive pay, professional growth, and a chance to make a difference in clean energy.
- Why this job: Be part of the clean energy revolution and help customers transition to sustainable solutions.
- Qualifications: Bachelor's degree in relevant field and 3 years of technical support experience required.
- Other info: Dynamic role with opportunities for travel and continuous learning in a fast-evolving industry.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us.
The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS), ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations.
- Technical Support & Troubleshooting
- Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions.
- Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks.
- Guide customers and service partners through system testing, firmware upgrades, and troubleshooting procedures.
- Review project drawings, single-line diagrams, and technical specifications to ensure compliance with standards.
- Conduct technical training for customers, EPCs, and internal service teams.
- Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists.
- Maintain accurate service reports, failure analyses, and system performance records.
- Monitor field performance and provide feedback to product and R&D teams for continuous improvement.
- Support warranty claim evaluations and root-cause analysis of returned components.
Qualifications:
- Bachelor’s degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field.
- Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems.
- Ability to read and interpret electrical schematics and control diagrams.
- Strong communication skills in English (both written and spoken); additional languages are a plus.
- Willingness to travel domestically and internationally for site support and training.
Competitive compensation and benefits package. Professional growth and continuous learning in a fast-evolving clean energy industry.
IT Support Engineer Fully Remote} employer: SolaX Power
Contact Detail:
SolaX Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Fully Remote}
✨Tip Number 1
Network like a pro! Reach out to your connections in the clean energy sector, especially those who work with BESS or solar tech. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with technical support and troubleshooting in energy systems. This will give you an edge during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how your background in electrical engineering and BESS aligns with SolaX Power's mission to promote clean energy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the SolaX Power team and contributing to a sustainable future.
We think you need these skills to ace IT Support Engineer Fully Remote}
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Battery Energy Storage Systems and any relevant technical skills. We want to see how your background aligns with what we do at SolaX Power!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about clean energy and how your skills can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical expertise. Mention specific tools or technologies you've worked with, especially those related to BESS and system integration. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at SolaX Power
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Battery Energy Storage Systems (BESS) and related technologies. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will show your problem-solving skills and expertise.
✨Showcase Your Communication Skills
Since the role involves guiding customers and service partners, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd train someone on a BESS solution, so think about how you can make it engaging and clear.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like diagnosing a fault or handling a customer complaint. Think through your past experiences and be ready to share specific examples that highlight your troubleshooting skills and customer service approach.
✨Research SolaX Power's Values
Familiarise yourself with SolaX Power’s mission and values, especially their commitment to clean energy. This will help you align your answers with their goals and demonstrate your enthusiasm for contributing to their vision of sustainability.