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- Tasks: Provide technical support for Battery Energy Storage Systems and ensure customer satisfaction.
- Company: Join SolaX Power, a leader in sustainable energy solutions.
- Benefits: Competitive pay, international exposure, and opportunities for professional growth.
- Why this job: Work with cutting-edge technology and make a real impact in the clean energy sector.
- Qualifications: Degree in Electrical Engineering or related field; experience in technical support preferred.
- Other info: Dynamic role with opportunities for travel and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
About SolaX Power Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us. At SolaX, a global organization, your career can reach its full potential.
Position Overview The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS), ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions.
- Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks.
- Work closely with HQ R&D and product teams to escalate and resolve complex technical issues.
- Guide customers and service partners through system testing, firmware upgrades, and troubleshooting procedures.
- Pre-Sales & Solution Support
- Support the sales and application engineering teams with technical documentation, system configuration, and project design reviews.
- Participate in customer meetings and technical discussions to explain system architecture and product functionalities.
- Review project drawings, single-line diagrams, and technical specifications to ensure compliance with standards.
- Training & Documentation
- Conduct technical training for customers, EPCs, and internal service teams.
- Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists.
- Maintain accurate service reports, failure analyses, and system performance records.
- Quality & Feedback
- Monitor field performance and provide feedback to product and R&D teams for continuous improvement.
- Support warranty claim evaluations and root-cause analysis of returned components.
- Contribute to service knowledge base development and standard operating procedures (SOPs).
Qualifications and Requirements
- Bachelor's degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field.
- Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems.
- Strong understanding of Li-ion battery technology, inverter operation, communication protocols (Modbus, CAN, TCP/IP), and power electronics.
- Hands-on experience with EMS, BMS, SCADA systems, or grid integration is highly desirable.
- Ability to read and interpret electrical schematics and control diagrams.
- Excellent problem solving, analytical, and customer service skills.
- Strong communication skills in English (both written and spoken); additional languages are a plus.
- Willingness to travel domestically and internationally for site support and training.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with cutting-edge energy storage technologies.
- International exposure and cross-functional collaboration.
- Professional growth and continuous learning in a fast-evolving clean energy industry.
BESS Technical Support Engineer in Ipswich employer: SolaX Power
Contact Detail:
SolaX Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BESS Technical Support Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the clean energy sector, especially those working with BESS. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with battery systems and troubleshooting. Use specific examples to demonstrate how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss Li-ion technology, inverter operations, and communication protocols. The more confident you are in these areas, the better you’ll impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining SolaX Power and contributing to our mission of sustainable energy.
We think you need these skills to ace BESS Technical Support Engineer in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BESS Technical Support Engineer role. Highlight your experience with energy storage systems, technical support, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about clean energy and how your background makes you a great fit for SolaX Power. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills related to BESS, like your understanding of Li-ion battery technology and communication protocols. We’re keen on seeing how you can contribute to our team with your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining the SolaX family!
How to prepare for a job interview at SolaX Power
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Battery Energy Storage Systems (BESS) and related technologies. Be ready to discuss Li-ion battery technology, inverters, and communication protocols like Modbus and TCP/IP. The more you know, the more confident you'll feel during technical discussions.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to troubleshoot a system fault or guide a customer through a complex process. This will demonstrate your analytical skills and ability to provide excellent customer service.
✨Familiarise Yourself with Their Products
Take some time to research SolaX Power's products and solutions. Understanding their offerings will help you engage in meaningful conversations during the interview. You can even prepare questions about their systems to show your genuine interest and enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might be asked to conduct a mock training session or explain a system architecture. Clear communication is key, so make sure you're comfortable discussing complex ideas in an accessible way.