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- Tasks: Provide technical support for Battery Energy Storage Systems and ensure customer satisfaction.
- Company: Join SolaX Power, a leader in sustainable energy solutions.
- Benefits: Competitive salary, international exposure, and opportunities for professional growth.
- Why this job: Work with cutting-edge technology and make a real impact in the clean energy sector.
- Qualifications: Bachelor's degree in relevant field and experience in technical support for energy systems.
- Other info: Dynamic role with opportunities for travel and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
About SolaX Power Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us. At SolaX, a global organization, your career can reach its full potential.
Position Overview The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS), ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions.
- Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks.
- Work closely with HQ R&D and product teams to escalate and resolve complex technical issues.
- Guide customers and service partners through system testing, firmware upgrades, and troubleshooting procedures.
- Pre-Sales & Solution Support
- Support the sales and application engineering teams with technical documentation, system configuration, and project design reviews.
- Participate in customer meetings and technical discussions to explain system architecture and product functionalities.
- Review project drawings, single-line diagrams, and technical specifications to ensure compliance with standards.
- Training & Documentation
- Conduct technical training for customers, EPCs, and internal service teams.
- Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists.
- Maintain accurate service reports, failure analyses, and system performance records.
- Quality & Feedback
- Monitor field performance and provide feedback to product and R&D teams for continuous improvement.
- Support warranty claim evaluations and root-cause analysis of returned components.
- Contribute to service knowledge base development and standard operating procedures (SOPs).
Qualifications and Requirements
- Bachelor's degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field.
- Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems.
- Strong understanding of Li-ion battery technology, inverter operation, communication protocols (Modbus, CAN, TCP/IP), and power electronics.
- Hands-on experience with EMS, BMS, SCADA systems, or grid integration is highly desirable.
- Ability to read and interpret electrical schematics and control diagrams.
- Excellent problem solving, analytical, and customer service skills.
- Strong communication skills in English (both written and spoken); additional languages are a plus.
- Willingness to travel domestically and internationally for site support and training.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with cutting-edge energy storage technologies.
- International exposure and cross-functional collaboration.
- Professional growth and continuous learning in a fast-evolving clean energy industry.
BESS Technical Support Engineer in Chester employer: SolaX Power
Contact Detail:
SolaX Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BESS Technical Support Engineer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the clean energy sector, especially those working with BESS. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical knowledge during interviews. Bring examples of past projects or challenges you've tackled in the BESS field to showcase your expertise and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for technical support roles and practice your answers. Be ready to discuss specific scenarios where you’ve provided exceptional customer service or resolved complex technical issues.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals to join our team at SolaX Power. Keep an eye on our careers page for the latest openings and make sure your application stands out!
We think you need these skills to ace BESS Technical Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BESS Technical Support Engineer role. Highlight your experience with energy storage technology and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about clean energy and how your background makes you a great fit for SolaX Power. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills related to BESS, like your understanding of Li-ion battery technology and communication protocols. We’re keen to see how you can contribute to our team with your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at SolaX Power
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Battery Energy Storage Systems (BESS) and related technologies. Be prepared to discuss Li-ion battery technology, inverters, and communication protocols like Modbus and TCP/IP. The more you know, the more confident you'll feel during technical discussions.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you provided support or troubleshooting for BESS or similar systems. This will demonstrate your analytical skills and ability to handle challenges.
✨Prepare for Customer Interaction
Since this role involves a lot of customer interaction, practice how you would explain complex technical concepts in simple terms. You might be asked to role-play a customer meeting, so think about how you'd communicate system functionalities and architecture clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to continuous improvement in their products or how they handle customer feedback. This shows your genuine interest in the role and helps you understand if SolaX Power is the right fit for you.