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For Companies At a Glance
- Tasks: Provide technical support and guidance to clients and partners in the renewable energy sector.
- Company: Join SolaX Power, a global leader in solar solutions committed to clean energy.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Exciting opportunities for travel and collaboration in a supportive team.
- Why this job: Make a real impact in the renewable energy transition while growing your career.
- Qualifications: Degree in relevant fields and fluency in Mandarin and English required.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.
With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.
We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.
Job Responsibilities
- Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
- Deliver technical guidance and training to internal teams and external partners.
- Collaborate with cross-functional team members on customer visits, technical troubleshooting, and market research.
- Create and maintain detailed service documentation, including service reports, maintenance records, and customer communication logs.
- Perform other tasks and assignments as required by management.
Job Requirements
- Bachelor\’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
- Bilingual (both written and spoken) for effective internal and external communication.
- Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
- Willingness to travel frequently for business purposes, sometimes on short notice.
- Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred.
- Possession of a valid driver\’s licence is an advantage.
- Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.
What We Offer
- Competitive salary and benefits aligned with UK market standards.
- Opportunities for technical training and international collaboration.
- A supportive, inclusive, and dynamic work environment.
- The chance to contribute to the renewable energy transition in the UK and Europe.
How to Apply
If you\’re passionate about clean energy and eager to be part of a fast-growing global company, we\’d love to hear from you. Please send your CV and cover letter to william.gong@solaxpower.com
Technical Support Engineer employer: Solax Power UK
Contact Detail:
Solax Power UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those who work at SolaX or similar companies. Attend industry events or webinars to make connections and get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of solar inverters and battery storage solutions. We want you to show off your skills and passion for clean energy during those crucial conversations!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance of landing that Technical Support Engineer role. It shows you’re serious about joining SolaX and makes it easier for us to track your application!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer role. We want to see how your background in Electrical Engineering or Renewable Energy makes you a perfect fit for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for clean energy and explain why you want to join SolaX. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Technical Skills: Since this role involves technical support, be sure to mention any specific experience you have with PV systems, inverters, or energy storage. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: While you can send your application via email, we encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Solax Power UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to solar inverters and energy storage systems. Be ready to discuss your understanding of these technologies, as well as any relevant experience you have. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Practice Your Mandarin
Since fluency in Mandarin is a requirement, it’s a good idea to practice speaking and writing in Mandarin before the interview. You might be asked to demonstrate your language skills, so consider preparing some technical phrases or scenarios that could come up during your discussions.
✨Showcase Your Client-Facing Skills
Think of examples from your past experiences where you've successfully resolved technical issues for clients. Be prepared to share these stories during the interview, highlighting your problem-solving abilities and how you handle pressure when dealing with customers.
✨Ask Insightful Questions
Prepare some thoughtful questions about SolaX Power and its approach to renewable energy. This not only shows your interest in the company but also gives you a chance to assess if this is the right fit for you. Consider asking about their future projects or how they support their employees' growth in the renewable sector.