At a Glance
- Tasks: Support installer clients with technical guidance and troubleshooting in the UK market.
- Company: Join SolaX Power, a global leader in solar solutions since 2012.
- Benefits: Enjoy competitive salary, training opportunities, and a dynamic work environment.
- Other info: Fresh graduates with a passion for renewable energy are encouraged to apply.
- Why this job: Be part of the renewable energy transition and grow your career internationally.
- Qualifications: Bachelor’s degree in relevant fields; fluent in Mandarin and English.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.
With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.
We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.
Job Responsibilities
- Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
- Deliver technical guidance and training to internal teams and external partners.
- Collaborate with cross-functional team members on customer visits, technical troubleshooting, and market research.
- Create and maintain detailed service documentation, including service reports, maintenance records, and customer communication logs.
- Perform other tasks and assignments as required by management.
Job Requirements
- Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
- Bilingual (both written and spoken) for effective internal and external communication.
- Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
- Willingness to travel frequently for business purposes, sometimes on short notice.
- Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred.
- Possession of a valid driver’s licence is an advantage.
- Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.
What We Offer
- Competitive salary and benefits aligned with UK market standards.
- Opportunities for technical training and international collaboration.
- A supportive, inclusive, and dynamic work environment.
- The chance to contribute to the renewable energy transition in the UK and Europe.
How to Apply
If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to ;
Technical Support Engineer employer: Solax Power UK
At SolaX Power, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture, where your career can truly flourish. As a Technical Support Engineer in the UK, you will benefit from competitive salaries, extensive training opportunities, and the chance to make a meaningful impact in the renewable energy sector while collaborating with a diverse team of professionals. Join us and be part of a dynamic organisation dedicated to driving the clean energy transition across Europe and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with SolaX Power's products and services. Understanding their solar inverters and battery storage solutions will not only help you during interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your technical knowledge related to photovoltaic systems and energy storage. Being able to discuss specific technologies and troubleshooting methods will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the renewable energy sector, especially those who have experience with SolaX products. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and ready to discuss your availability. Highlighting your willingness to travel can show your commitment to supporting clients and partners effectively.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in electrical engineering, renewable energy, or technical support. Emphasise any previous roles where you provided client-facing support or resolved technical issues.
Craft a Compelling Cover Letter:In your cover letter, express your passion for clean energy and how your skills align with the role. Mention your fluency in Mandarin and English, and provide examples of how you've successfully handled technical challenges in the past.
Showcase Technical Skills:Clearly outline your technical skills related to photovoltaic systems, inverters, or energy storage solutions. If you have experience with service documentation or training others, be sure to include that as well.
Proofread Your Application:Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Solax Power UK
✨Show Your Technical Knowledge
As a Technical Support Engineer, it's crucial to demonstrate your understanding of electrical engineering and renewable energy systems. Be prepared to discuss specific technologies, such as inverters and energy storage solutions, and how they relate to the role.
✨Highlight Your Communication Skills
Since the role requires fluency in both Mandarin and English, make sure to showcase your language skills during the interview. Practice explaining technical concepts clearly and concisely, as you'll need to communicate effectively with clients and internal teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've successfully resolved technical issues or provided support to clients, and be ready to explain your thought process.
✨Demonstrate Your Passion for Renewable Energy
SolaX Power is committed to clean energy, so it's important to convey your enthusiasm for the sector. Share any relevant experiences or projects that reflect your dedication to sustainability and how you can contribute to their mission.
