At a Glance
- Tasks: Provide technical support to installers and customers for solar inverters and battery systems.
- Company: Join a leading company in the renewable energy sector with a focus on innovation.
- Benefits: Enjoy a salary starting at £30,000, casual dress, company events, and employee discounts.
- Other info: Comprehensive training provided; great opportunity for growth in a booming industry.
- Why this job: Make a difference in the renewable energy field while developing your technical skills.
- Qualifications: Experience in customer support or technical roles; eagerness to learn is key.
The predicted salary is between 30000 - 30000 £ per year.
We act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance. We guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems. We are seeking a dedicated Technical Support Advisor to join our UK after-sales team in the booming renewable energy sector.
Responsibilities
- We use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.
- We identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.
- We provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.
Technologies
- Zendesk
Qualifications
- We have previous experience in a call center, technical support helpline, or a similar customer-facing role.
- A background as an electrician apprentice or practical PV/battery installation experience is a strong bonus.
- We have high patience and a strongly customer-oriented mindset, with the ability to manage the emotional stress of installers facing urgent on-site issues.
- We have excellent verbal and written English and can explain technical steps clearly and confidently over the phone.
- We are familiar with standard office tools, and experience with ticketing systems such as Zendesk is highly preferred.
- We have a genuine willingness to learn technical concepts in the renewable energy sector.
- No specific degree is required; our communication skills, empathy, and eagerness to learn matter most.
Benefits
- We provide comprehensive product training to help you confidently support our solar inverters and energy storage systems.
- The role is based entirely in our office and offers a salary from £30,000 per year, along with benefits including casual dress, company events, an employee discount, free parking, and on-site parking.
Technical Support Advisor employer: Solax Power UK
Solax Power UK is an excellent employer for those passionate about renewable energy, offering a dynamic work culture that prioritises employee development and collaboration. With competitive salaries and comprehensive training opportunities, employees are empowered to grow their skills while making a meaningful impact in the transition to sustainable energy solutions across the UK.
