Senior Product Designer (Customer Experience) in City of London

Senior Product Designer Location: Working Pattern: 4 Days Onsite / 1 Day Working from Home My client is looking for an experienced Senior Product Designer to join a growing consumer technology business, taking ownership of high-impact customer experiences across web and mobile. This is a highly collaborative, office-based role requiring four days per week onsite in Shoreditch. This opportunity would suit a Senior Product Designer with a strong ecommerce, D2C or consumer product background who combines exceptional visual design with strong UX and commercial product thinking. You’ll work closely with Product, Engineering, Marketing and Data, owning design from initial discovery through to polished, production-ready experiences. Customer insight, behavioural data and experimentation will play an important part in how you approach design and measure its impact. You’ll take ownership of end-to-end product design across customer-facing journeys, with projects likely to include: Improving ecommerce checkout, account management and subscription experiences. Creating polished, high-fidelity interfaces across web and mobile. Conducting user research, usability testing and competitor analysis. Using customer behaviour, analytics and experimentation to identify opportunities and validate design decisions. Owning and evolving an established design system, including reusable components and scalable UI patterns. Working closely with Product Managers and Engineers throughout discovery, design and delivery. 5+ years' Product Design experience, ideally working on consumer-facing digital products. ~ An excellent portfolio demonstrating high-quality visual/UI design alongside strong UX and product thinking. ~ Experience designing end-to-end customer journeys such as acquisition, onboarding, checkout, subscriptions, account management, loyalty or retention. ~ Experience working with and evolving design systems and component libraries. ~ Experience using user research, behavioural insights, analytics or experimentation to inform design decisions. ~ Commercial awareness and an understanding of how design can influence conversion, engagement, retention and customer value. ~ Strong communication skills and the confidence to explain and challenge design decisions. ~ Design systems, component libraries and reusable UI patterns. Usability testing and customer research. Behavioural analytics, A/B testing and experimentation. Responsive and accessible design. Exposure to AI-assisted design and prototyping tools such as Claude, Figma AI or similar would be beneficial. AI-powered customer experiences. This is an opportunity to join a growing product team where you’ll have genuine ownership and influence over customer-facing experiences. You’ll work on commercially important product challenges, help evolve an established design system and collaborate closely with experienced Product and Engineering teams. The business offers a collaborative environment where high-quality design, experimentation and continuous improvement are valued, alongside strong opportunities for longer-term development. Please note: this position requires attendance at the Shoreditch office four days per week.