At a Glance
- Tasks: Drive customer success by crafting tailored tech solutions and leading engaging product demos.
- Company: Join SolarWinds, a people-first company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, professional growth, and a supportive team environment.
- Other info: Dynamic role with travel opportunities and a chance to mentor others.
- Why this job: Be a key player in transforming businesses with cutting-edge technology solutions.
- Qualifications: 4+ years in tech pre-sales or solutions engineering; strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Role Overview
The Field Solutions Engineer is an independent, customer-centric problem-solver and storyteller who owns the pre-sales technical strategy for higher-complexity opportunities across the UKI market. As a key member of the Enterprise Sales team, you will combine deep technical expertise with consultative selling skills to understand customer challenges, design tailored solutions, and articulate business value that compels customers to choose SolarWinds. This is a field-based role with a strong on-site customer presence, requiring regular travel across the UK to engage with enterprise customers, channel partners, and key accounts. You will operate with high autonomy, serve as a trusted technical advisor, and play a critical role in driving revenue growth across the region.
Key Responsibilities
- Pre-Sales Ownership: Own the end-to-end SE strategy for customer engagements across the UKI enterprise segment, including meeting agenda design, story arc, technical approach, and follow-through.
- Product Demonstrations & Webinars: Conduct compelling online and on-site product demonstrations and webinars, tailoring messaging and content to the customer’s specific business challenges and technical environment.
- Technical Discovery & Solution Design: Lead deep discovery sessions with customers to understand business needs, technical requirements, and pain points. Assess the customer’s current infrastructure and recommend solutions that improve performance, scalability, and operational efficiency, defining project scope, success criteria, and timelines.
- Value Articulation: Clearly articulate the value proposition of SolarWinds solutions in the context of the customer’s unique requirements, using consultative and value-based selling techniques.
- Technical Advisory: Advise Inside and Outside Sales in all technical pre-sales functions, providing expert guidance to Account Executives and Channel Partners on the optimal solutions to address customer requirements.
- Complex POC Execution: Design and execute complex Proof of Concept (POC) and Proof of Value (POV) engagements, including multi-product scenarios, integrations, and scaled environments. Anticipate and mitigate technical and organisational risk throughout the evaluation process.
- Product Configuration & Troubleshooting: Perform advanced pre-sales technical support duties, including product configuration, environment setup, and troubleshooting of customer issues during evaluations.
- Customer & Product Feedback: Convey structured customer feedback, including feature requests, competitive intelligence, and product issues, to Product Management and Development teams. Help shape internal best practices based on field experience.
- Continuous Learning & Enablement: Maintain and continually upgrade technical understanding of the SolarWinds product portfolio. Provide training, mentoring, and knowledge transfer to other team members, and deliver Sales/Partner enablement sessions as required.
- Events & Field Presence: Present at partner events, trade shows, and industry conferences. Travel to partner sites for training and enablement. Maintain a strong on-site presence with key customers across the UKI region.
- Post-Sale Support: Communicate with customers throughout project lifecycle and provide handover support to Customer Success and Renewals teams once solutions are deployed, ensuring a seamless transition and ongoing customer satisfaction.
Required Skills & Experience
- 4+ years of experience in a technical pre-sales, solutions engineering, solutions architecture, or technology consulting role (or equivalent combination of education and experience).
- 3+ years in a dedicated pre-sales or solutions engineering capacity, ideally within a software vendor or systems integrator environment.
- A strong blend of technical ability, sales acumen, and exceptional customer interaction skills, comfortable leading executive-level conversations and deep technical workshops alike.
- Fluent English speaker with exceptional oral and written communication and presentation skills. The ability to distil complex technical topics into clear, compelling narratives is critical.
- Substantial hands-on experience in one or more of the following domains: Observability (network, application, infrastructure monitoring), IT Service Management (ITSM), Database Management & Performance.
- Proven experience with cloud-based technologies including AWS and Azure (IaaS, PaaS, SaaS). Understanding of hybrid cloud architectures and modern infrastructure is highly desirable.
- Strong reasoning, analytical, and technical troubleshooting skills with the ability to navigate complex customer environments.
- Self-starter with a curious mind, capable of rapidly learning complex software applications and independently managing a portfolio of pre-sales engagements.
- Demonstrated ability to mentor and coach junior team members informally (e.g., reviewing presentations, shadowing calls, sharing best practices).
- Bachelor’s degree in a relevant Business, Computing, or Engineering discipline or equivalent professional experience.
Desirable Qualifications
- Relevant industry certifications or accreditations (e.g., AWS Solutions Architect, Azure Administrator, CCNA, MCSA/MCSE, ITIL, or SolarWinds SCP, SCSA certifications). We value continuous professional development and would love to see evidence of your commitment to learning.
- Experience working with enterprise and public sector customers in the UKI market.
- Experience responding to RFI/RFP/RFx processes.
- Understanding of competitive landscape in the Observability, ITSM, or IT management space.
Field Solutions Engineer employer: SolarWinds
At SolarWinds, we pride ourselves on being a people-first company that fosters a collaborative and innovative work culture. As a Field Solutions Engineer, you will have the opportunity to engage directly with enterprise customers across the UK, driving meaningful solutions while enjoying a supportive environment that prioritises professional growth and continuous learning. Join us to be part of a team that values your contributions and empowers you to make a real impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Solutions Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Field Solutions Engineer role.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by practising common questions and scenarios related to pre-sales and solutions engineering. We want to see how you tackle real-world problems, so be ready to demonstrate your expertise.
✨Tip Number 3
Tailor your approach! When you get the chance to meet potential employers, make sure to customise your pitch. Highlight how your experience aligns with their needs and how you can contribute to their mission at SolarWinds.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Field Solutions Engineer
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see that you’re genuinely excited about the opportunity to work with us at SolarWinds and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Field Solutions Engineer role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on articulating your experiences and achievements in a way that’s easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SolarWinds
✨Know Your Stuff
Make sure you brush up on SolarWinds' products and services. Understand how they solve customer problems, especially in observability and IT service management. Being able to discuss specific features and benefits will show that you're not just familiar with the company but genuinely interested.
✨Tailor Your Approach
Prepare to discuss how your previous experiences align with the role of a Field Solutions Engineer. Think about specific examples where you've successfully solved complex technical challenges or led successful pre-sales engagements. Tailoring your stories to reflect the job description will make you stand out.
✨Practice Your Presentation Skills
Since you'll be conducting product demonstrations and webinars, practice presenting technical information clearly and engagingly. You might even want to do a mock presentation for a friend or colleague to get feedback on your delivery and clarity.
✨Show Your Collaborative Spirit
SolarWinds values teamwork, so be ready to discuss how you've worked effectively with others in the past. Share examples of how you've collaborated with sales teams or mentored junior members, as this will highlight your ability to thrive in a people-first environment.
