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- Tasks: Join our lively team to recover outstanding debts and resolve customer queries.
- Company: We are a leading player in the Commercial Debt Solutions marketplace, focused on innovation and partnership.
- Benefits: Enjoy a bonus scheme, matched pension, 25 days leave, and work-from-home options.
- Why this job: Be part of a supportive culture that values transparency and offers growth opportunities.
- Qualifications: No experience needed; just bring your motivation and strong communication skills.
- Other info: Free snacks, gym discounts, and a fun team environment await you!
The predicted salary is between 28800 - 43200 £ per year.
To bring excellence to the Commercial Debt Solutions marketplace. Solving our partner’s business debt problems, by providing innovation, choice and opportunity for our customers. By delivering fair value, and a compliant process, we will build strong partnerships with the creditor community and trust within our customer base.
Our Values
- We will be an open & transparent counterparty.
- We will employ a data-driven approach to collections, ensuring segmented collection strategies are applied in the right situations.
- We will employ a fair & balanced approach to collections, employing all forbearance tools where practical.
- We will work with our customers to achieve the right outcomes in a sustainable and timely way.
- We will be a trusted custodian of our Client’s receivables.
Job Purpose
Joining this fast-paced and lively Pre-legal Collections team, your focus will be these key areas:
- Recover outstanding monies owed to our client in a compliant manner.
- Handling your own case load dealing with Customer queries.
- Resolving queries with customers and clients whilst trying to negotiate the best repayment option for our client taking into account Customer circumstances.
- Reviewing whether Litigation proceedings would be relevant to the recoveries.
- Assisting the Team Leader in managing a wide range of portfolios.
Core Responsibilities
- Liaising with original creditors to resolve new and existing queries.
- Liaising with a variety of professionals who require specialist support in relation to our portfolios.
- Be forthcoming in settlement discussion and negotiations with customers.
- Follow client specific pre-litigation collection requirements.
Ideal Experience
- Experience in a debt recovery environment would be an advantage, though not essential as on-the-job training will be provided.
- Attention to detail and strong organisational skills are essential.
- Highly motivated with strong written and communication skills.
- Ensure that your quality and timeliness of work is in line with our policies and procedures.
- IT proficiency is required.
- An ability to use your own initiative, and work independently and as part of a team.
- Analytical skills.
Benefits
- Annual bonus scheme based on company and individual performance.
- Company pension matched up to 5%.
- 25 days annual leave.
- Birthday off.
- Annual Leave increase for every year you have been here after 2 years of service (capped at 30 days).
- 50% off gym membership.
- Private Health Care.
- Cycle to work scheme.
- Full training.
- Study support.
- Onsite Parking.
- Opportunity for working from home after passing probation.
- Free Tea, Coffee, fresh fruit, healthy snacks and Pizza on the last Friday of each month.
Seniority Level: Entry level
Employment Type: Full-time
Industries: Law Practice
Recoveries Executive/Pre-Litigation Collector employer: Solaris Law - Commercial
Contact Detail:
Solaris Law - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Executive/Pre-Litigation Collector
✨Tip Number 1
Familiarise yourself with the debt recovery process and the specific regulations that govern it. Understanding compliance and legal frameworks will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your negotiation skills. As a Recoveries Executive, you'll need to effectively communicate with customers to reach fair repayment options. Practising role-play scenarios can help you feel more prepared for real-life discussions.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to inform decisions in previous roles. This will align with our data-driven approach and highlight your ability to apply segmented strategies.
✨Tip Number 4
Network with professionals in the debt recovery field. Engaging with industry peers can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Recoveries Executive/Pre-Litigation Collector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery or customer service. Emphasise any skills that align with the job description, such as attention to detail and strong communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this role. Mention how your values align with the company's commitment to transparency and fair practices in debt recovery.
Highlight Relevant Skills: In your application, focus on your organisational skills and ability to work independently. Provide examples of how you've used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Solaris Law - Commercial
✨Understand the Role
Make sure you have a clear understanding of what a Recoveries Executive does. Familiarise yourself with the key responsibilities and how they align with the company's values, especially around compliance and customer care.
✨Showcase Your Communication Skills
As this role involves liaising with customers and creditors, demonstrate your strong written and verbal communication skills during the interview. Be prepared to discuss how you've effectively resolved queries in the past.
✨Highlight Your Organisational Skills
Attention to detail and strong organisational skills are essential for this position. Share examples from your previous experiences where you successfully managed multiple tasks or cases simultaneously.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Think about how you would handle specific situations related to debt recovery and be ready to explain your thought process.
