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For Companies At a Glance
- Tasks: Lead supporter care and enhance their experience with warmth and professionalism.
- Company: Join SolarAid, a mission-driven organisation making a difference.
- Benefits: Be part of a meaningful cause while developing your skills.
- Why this job: Make supporters feel valued and proud to support our work.
- Qualifications: Strong communication skills and a passion for supporter engagement.
- Other info: Opportunity to improve processes and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Join SolarAid to lead supporter care and ensure every supporter feels valued, listened to and proud to be part of our work. You’ll handle enquiries and complaints with warmth and professionalism, improve processes, and turn supporter insight into stronger journeys and communications across fundraising and digital.
Apply with a CV and written statement matching your skills to the person specification.
Supporter Experience Manager employer: SolarAid
Contact Detail:
SolarAid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Manager
✨Tip Number 1
Make sure you know the ins and outs of SolarAid's mission. When you get that interview, show us how passionate you are about supporter care and how you can make every supporter feel valued.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries and complaints, we suggest role-playing with a friend to nail down your responses. This will help you come across as warm and professional during the real deal.
✨Tip Number 3
Think about how you can improve processes. We love innovative ideas, so come prepared with suggestions on how to enhance supporter journeys and communications. Show us you’re ready to make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the SolarAid team.
We think you need these skills to ace Supporter Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supporter Experience Manager role. Highlight relevant experience and skills that match the person specification. We want to see how you can bring value to our team!
Craft a Compelling Written Statement: Your written statement is your chance to shine! Use it to showcase your passion for supporter care and how your background aligns with our mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves handling enquiries and complaints, demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show warmth and professionalism in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SolarAid
✨Know Your Supporter Care
Familiarise yourself with SolarAid's mission and values. Understand what makes their supporters tick and how you can enhance their experience. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Supporter Experience Manager, you'll need to handle enquiries and complaints with warmth. Prepare examples of how you've successfully managed difficult situations in the past, highlighting your ability to listen and respond effectively.
✨Process Improvement Mindset
Think about ways you could improve supporter processes at SolarAid. Come prepared with ideas or examples from your previous roles where you've implemented changes that enhanced user experience or streamlined operations.
✨Turn Insights into Action
Be ready to discuss how you can turn supporter insights into stronger journeys and communications. Think of specific metrics or feedback you've used in the past to drive improvements and be prepared to share those stories.
