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For Companies At a Glance
- Tasks: Manage client relationships and ensure they have a fantastic experience with our services.
- Company: Join Solar on Steroids, a dynamic marketing agency focused on solar energy.
- Benefits: Enjoy a competitive salary, hybrid work setup, and opportunities for career growth.
- Why this job: Make a real impact by helping clients succeed in the booming solar industry.
- Qualifications: Experience in client success or account management; strong people skills are essential.
- Other info: Be part of a small, friendly team with regular events and a supportive culture.
The predicted salary is between 36000 - 50400 £ per year.
Location: Campfield House, Manchester (in the office 2 to 3 days a week)
Hours: Full-time, Monday to Friday, 40 hours
Salary: £36,000 OTE (base pay plus a bonus for keeping clients happy)
Reports to: Joe Garbutt, Co-founder
Holiday: 28 days including bank holidays
Overview
Solar on Steroids is a marketing agency that creates video ads for solar companies across the UK and Ireland. We make ads that actually bring in leads and sales. We are a small, fast-growing team and we do not do corporate waffle. We are honest with our clients and we expect the same from the people we work with.
What we have achieved
- Helped generate tens of millions in sales for clients including Ovo Energy, Wickes, and Ireland's largest solar installer
- Over 40 video testimonials from happy clients
- Hosted a mastermind event in Manchester for 80+ people
What we are about
We want to help quality solar installers get noticed and win customers. We make ads that convert, deliver real returns, and build genuine partnerships with the people we work with.
The role
We are looking for a Client Success Manager to look after around 40 to 50 clients. You will work from home three days a week and come into our Manchester office for two. Your job is to make sure every client has a brilliant experience with Solar on Steroids. You will be their main point of contact, handling the day-to-day, keeping them informed, having difficult conversations when needed, and stepping in before small problems become big ones. You will help them get the most out of what we do.
What you will be doing
- Manage 40 to 50 relationships, primarily over WhatsApp
- Set expectations clearly from day one and keep things on track
- Be their voice internally and ensure they are looked after
- Spot anyone at risk of leaving and take action
- Work with our creative, editing, and media buying teams to ensure everything gets done properly and on time
- Organise client video shoots and handle the logistics
- Stay in regular contact with clients through check-ins and reviews
- Run satisfaction surveys and act on the feedback
- Keep client records up to date
- Track retention and flag any issues
- Help launch and onboard clients into new services
What we are looking for
- You can get to Manchester 2 to 3 times a week
- You are good with people: empathetic, a good listener, easy to work with
- You are organised and manage your time well
- You have experience in client success, account management, or a similar role (bonus if it is in marketing or creative)
- Solar or renewables experience is a plus, but not essential
- You are straight-talking and care about doing a good job
- You are comfortable with friendly, personable client relationships
Benefits
- Small team with no layers of management
- You will own your work and see the impact
- Hybrid setup with flexibility
- Bonus tied to keeping clients happy
- A clear path to Head of Customer Success if you want it
- Pleasant office in central Manchester with regular team events
- Good systems that cut down on admin so you can focus on meaningful work
- Great clients who are easy to work with
- A chance to be part of a growing company in a booming industry
How to apply
Hit apply. We will give you a call or send you an email. You will send us a short video introduction.
Customer Success Manager (CSM) in Manchester employer: Solar on steroids
Contact Detail:
Solar on steroids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (CSM) in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Solar on Steroids or similar companies. A friendly chat can go a long way, and you never know who might put in a good word for you.
✨Tip Number 2
Prepare for that interview like it’s the final exam! Research the company, understand their values, and think about how your experience aligns with their mission. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for a Customer Success Manager role and be ready to discuss how you’ve handled client relationships in the past. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Success Manager (CSM) in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in client success or account management. Show us how your skills align with what we’re looking for, especially in a fast-paced environment like ours.
Keep It Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and corporate speak; just tell us what you can bring to the table in a friendly manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Solar on steroids
✨Know Your Clients
Before the interview, research Solar on Steroids and its clients. Understand their approach to creating video ads and how they help solar companies generate leads. This will show your genuine interest in the role and help you discuss how you can enhance client relationships.
✨Showcase Your People Skills
As a Customer Success Manager, you'll need to be empathetic and a good listener. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your ability to communicate clearly and maintain friendly rapport with clients.
✨Be Ready for Tough Conversations
The job involves having difficult conversations when necessary. Think of scenarios where you've had to address client concerns or manage expectations. Be prepared to discuss how you handled these situations and what the outcomes were, demonstrating your straight-talking approach.
✨Demonstrate Organisational Skills
With 40 to 50 clients to manage, organisation is key. Bring examples of how you've effectively managed multiple projects or clients in the past. Discuss any tools or methods you use to stay organised and ensure that nothing falls through the cracks.
