At a Glance
- Tasks: Manage client relationships and ensure their success with proactive communication and support.
- Company: Dynamic agency focused on delivering exceptional client experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a vibrant team in Manchester with a focus on innovation and collaboration.
- Why this job: Be the heartbeat of client success and make a real impact in their journey.
- Qualifications: Strong communication skills and a passion for client relations.
The predicted salary is between 35000 - 45000 £ per year.
Proof of our impact:
- Activ8 Energies — 79% cheaper leads, acquiring solar customers for £110
- AJ Renewables — £109k in first 30 days, now over £0.5m
- Little Green — £226k from £1.5k in ad spend (150x ROAS)
- LET Electrical — AOV jumped from £8.5k with previous agency to £14k
- Wickes/SolarFast — 40% lower cost per pitch vs any other lead source
The Role:
We're looking for a Client Success Manager to own 25–30 client relationships and be the heartbeat of the client experience at SOS. This isn't a passive account management role. You'll be proactive, structured, and commercially aware, spotting risks before they escalate, keeping campaigns running smoothly, and building the kind of relationships where clients feel genuinely looked after. You'll report directly to Joe Garbutt, Co‑founder, and work closely with our creative, media buying, and delivery teams.
Key Responsibilities:
- Own the client relationship end‑to‑end, acting as the primary point of contact for 25–30 clients across their full journey with SOS.
- Lead clients through onboarding and launch, targeting sign‑to‑shoot within two weeks and campaign live within two weeks of shoot.
- Maintain a structured communication rhythm: two WhatsApp check‑ins per week per client (one data‑focused, one general), a monthly performance call, and a quarterly in‑depth review.
- Provide daily check‑in messages to all onboarding clients until they are fully launched and settled.
- Monitor client health weekly, update health scores, and flag churn risks proactively in internal team calls.
- Escalate to weekly calls immediately when a client reaches churn risk.
- Send Loom video check‑ins to any client who doesn't attend a scheduled call, ensuring no one falls through the cracks.
- Coordinate with creative, editing, and media buying teams to keep quality and deadlines on track.
- Maintain accurate client records and report regularly on satisfaction, health, and retention.
Requirements:
- Based in or able to commute to Manchester two days per week.
- Comfortable being held to clear performance targets.
Customer Success Manager in Manchester employer: Solar on steroids
At SOS, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Customer Success Manager, you'll not only manage client relationships but also play a pivotal role in shaping their success, all while enjoying the vibrant culture of Manchester. With opportunities for professional growth, regular performance reviews, and a commitment to employee well-being, SOS is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Solar on steroids. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Solar on steroids before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Solar on steroids:Your cover letter is your chance to shine! Tell us why you want to work at Solar on steroids specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Solar on steroids!
How to prepare for a job interview at Solar on steroids
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
