Volunteer and Service User Involvement Coordinator in London

Location: Camden (Head Office)/Hybrid (with travel to services as required)

Salary: £34,218 - £36,977 per annum

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: Monday 13th April 2026

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Volunteer and Service User Involvement Coordinator at Solace Women’s Aid. You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital.

We are looking for friendly and diligent individuals to join our services and help us make a difference. Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service:

Service User Involvement and Volunteering are a key part of our 5 year strategy, and we are looking for a Volunteer & Service User Involvement Coordinator to ensure the views of service users, volunteers and women with lived experience of VAWG inform and support the development and delivery of services, operations, and ongoing strategy.

About the Role:

• Implement and report on progress for both the Volunteering & Service User Involvement strategies.
• Work in partnership across other Solace’s departments, specifically with services.
• Promote the value of both service user and volunteers’ engagement across the organisation including supporting the Shadow Board and all existing volunteers and those in the onboarding process.
• Engage and collaborate with staff and service users to increase the range of service user involvement opportunities available.
• Engage and collaborate with staff to ensure services’ needs are reflected accurately in the recruitment of volunteers.
• Network locally and nationally to share and implement best practice and partnership initiatives.
• Train and support service users to be involved in influencing opportunities.
• Train and support volunteers to be involved in influencing opportunities and where relevant support them to gain employment within the organisation.
• Coordinating and disseminating both the annual service user and volunteering surveys.

About You:

The ideal candidate will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement. You will also need to bring with you the following skills and experience:

• Effectively involving service users and improving services and/or influencing decision makers.
• Working collaboratively with staff and managers to improve their involvement and co-production practice.
• Working collaboratively with services to establish need and recruit volunteers accordingly.
• Thorough understanding of and a passion for co-production and the benefits it brings.
• Excellent communication skills and ability to engage with a range of individuals in a variety of settings.
• Experience of developing and implementing strategies, policies and or processes collaboratively with colleagues.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

What we can offer you:

• Flexible working.
• Focus on learning and development (internal career progression and training).
• Generous holiday entitlement.
• Employer pension contribution.
• Family-friendly leave and enhanced maternity pay.
• Access to Inclusion Networks.
• Daily clinical debriefing.
• Employee Assistance Programme providing free 24/7 support and advice.
• Employee Benefits Platform offering staff discounts, benefits and savings.
• Flow & Restore yoga classes.
• Meditation sessions.
• Cycle to Work Scheme.

How to apply:

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document: Values, Behaviours & Competencies, Knowledge, Experience and Skills.

Solace Women’s Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect. We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act. As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks. No agencies.