Warehouse Manager in London

About Solace London

Solace London is a British luxury womenswear brand serving a loyal global customer base. Quality matters at every stage, from garment preparation to the customer's unboxing experience. Our operational 5,000 sq ft North London warehouse supports the direct-to-consumer business and handles around 10,000 outbound units in this current year. The wholesale department generates approximately 80% of the company revenue and currently ships via Ex Works and DDP from our 3PL based in Hong Kong.

The role

This is a hands-on leadership role with real ownership. You will run day-to-day warehouse performance, work alongside the team on picking and packing, maintain and develop the standards, routines and accountability needed for a dependable luxury fulfilment operation. The team includes a Warehouse Supervisor and a Fulfilment and Returns Specialist, activity is already stable since launch, and this role plays a key part in preparing for scale. You will protect dispatch cut-offs, product presentation and stock accuracy, improving cost per order as volume grows and plan adequate staffing for weekly peaks, holidays and future growth.

Warehouse Key Responsibilities

• Lead daily outbound fulfilment, allocate work and ensure orders meet dispatch cut-offs.
• Work hands-on with picking, packing and garment preparation, maintaining white-glove presentation and final quality checks.
• Manage two direct reports, set priorities, coach for quality and productivity, and arrange cross-cover for absences.
• Organise working hours and shift patterns efficiently around the busiest days and times of the week and scheduled dispatch cut-offs.
• Own stock accuracy through disciplined warehouse processes, cycle counts, investigation and corrective action.
• Coordinate goods-in, storage and inventory movement so products are available, traceable and handled correctly.
• Oversee the warehouse management system and report key performance measures to the business.
• Manage carrier relationships and resolve issues that could affect service, cost or customer experience.
• Maintain safe working practices and day-to-day health and safety discipline across the facility.
• Improve productivity and reduce cost per order as the operation scales without compromising quality.

Essential experience

• Recent hands-on experience of picking and packing in a fashion or premium product environment.
• Experience in a small warehouse of less than 15,000 sq ft and a lean operational team.
• Experience supervising a team and setting clear daily priorities.
• Strong working knowledge of warehouse management systems and inventory control.
• A practical understanding of dispatch accuracy, carrier cut-offs, stock discipline and warehouse safety.
• Commercial awareness, clear communication and interest in building a long-term role within the business.
• Experience planning rotas, managing temporary agency labour or scaling a small warehouse team.

Preferred experience

• Fulfilment experience in luxury womenswear, occasionwear or another presentation-sensitive category.
• Experience using Descartes Peoplevox.

Measures of success

• On-time dispatch: 99%+ of orders dispatched within the agreed service level.
• Dispatch accuracy: 99%+ of orders shipped correctly.
• Inventory accuracy: 99%+ following cycle counts and stock checks.
• Cost per order: within monthly budget, with improvement as volume grows.
• Staffing coverage: 100% of critical shifts, weekly peaks and holidays covered.
• Missed service levels due to staffing: zero.
• Agency labour: within agreed plans.
• Returns processing: 95% completed within two working days.
• Health and safety: zero lost-time incidents and 100% completion of required safety training.