Warrant and Revenue Account Manager

Warrant & Revenue Account Manager

Stratford-Upon-Avon

Hybrid Role

£26,000

A leading UK-based field services company is seeking an organised and proactive Warrant & Revenue Account Manager to oversee the execution of Rights of Entry warrants and revenue recovery activities. This hybrid role requires working 2-3 days per week from the Head Office and the remainder remotely, ensuring flexibility while maintaining strong operational oversight.

Key Responsibilities

• Manage the daily scheduling and completion of warrant‑related visits, including debt collection, inspections, and meter exchanges.
• Provide real‑time guidance and support to Field Representatives during warrant executions.
• Liaise with internal teams, clients, and suppliers to ensure smooth execution of planned visits.
• Monitor and track warrant performance, identifying potential risks and taking proactive measures.
• Ensure visits comply with regulatory and client requirements, addressing vulnerabilities and safety concerns.
• Maintain accurate records, updating internal systems with real‑time visit outcomes.
• Prepare and distribute reports detailing warrant execution results for internal and client use.
• Assist with performance tracking and continuous improvement of warrant processes.
• Conduct outbound calls to clients and field teams, providing updates and resolving escalations.
• Adhere to all company policies, industry guidelines, and legal requirements.

Requirements

• Strong IT skills with accurate data entry and system management capabilities.
• Excellent communication skills, both verbal and written, with the ability to engage a variety of stakeholders.
• Previous experience in customer service, debt collection, or conflict resolution (desirable but not essential).
• Ability to work in a fast‑paced environment, managing multiple priorities effectively.
• Self‑motivated, proactive, and capable of making informed decisions under pressure.
• Experience in the utilities sector or warrant‑related operations is an advantage.
• Confident in handling telephone communications, including challenging conversations.
• Strong attention to detail and problem‑solving skills.

What s on Offer

• Hybrid working model – 2‑3 days in the office, with remote working flexibility.
• Competitive salary based on experience.
• A key role in an established and growing company.
• Career development opportunities within a structured and supportive environment.
• The opportunity to influence operational improvements in a regulated industry.

This role is ideal for an individual with strong organisational skills, problem‑solving abilities, and a keen eye for detail.