At a Glance
- Tasks: Manage field visits, ensuring smooth operations and client satisfaction.
- Company: Dynamic UK-based field services organisation in the utilities sector.
- Benefits: Hybrid working after training, competitive salary, and supportive team environment.
- Other info: Opportunity for growth and process improvement in a collaborative setting.
- Why this job: Join a vital role that directly impacts client service and community welfare.
- Qualifications: Strong IT skills, excellent communication, and a proactive attitude.
Location: Stratford upon Avon (hybrid after training)
Hours: Mon-Fri 37.5 hrs
UK-based field services organisation providing external field agency solutions to the utilities sector.
Job Purpose
As an Administrator, you will be responsible for the daily management and completion of specialist visits conducted by field teams on behalf of clients. Visits may include payment negotiation or collection, meter inspections, reconnections, property status reports, occupancy verification, and welfare or safety checks. You will allocate, plan, and monitor visit completion and performance to ensure all activity meets client service levels and business requirements. The role involves regular communication with field representatives, clients, and internal colleagues, ensuring all tasks are handled accurately, compliantly, and in a timely manner.
Responsibilities
- Allocate and plan visits in line with client SLAs and company processes.
- Prepare and dispatch visit packs and related documentation.
- Handle calls and emails to organise and manage site visits.
- Update systems with visit details, outcomes, and appointment information.
- Provide support to field agents during visit completion.
- Liaise with clients to resolve account queries.
- Record and escalate any vulnerabilities or safety concerns identified.
- Follow up on actions to ensure visits are completed as planned.
- Conduct quality checks on returned visit reports and arrange revisits if required.
- Produce and issue client reports.
- Manage overdue accounts and agent performance reporting.
- Highlight performance or training concerns to management.
- Manage relevant email inboxes and process job cancellations.
- Prepare documentation for agent payments.
- Suggest and support process improvements.
- Participate in meetings as required.
- Comply with company quality, health and safety, and data security policies.
- Ensure fair and ethical treatment of customers at all times.
Skills & Attributes
- Strong IT and accurate keyboard skills.
- Excellent verbal and written communication skills.
- Tactful, diplomatic, and empathetic in resolving issues.
- Experience in telephone-based work.
- Flexible, adaptable, and self-motivated.
- Positive attitude and ability to work as part of a team.
- Organised and proactive with good initiative.
- Professional and approachable demeanour.
- Knowledge of the utilities sector is desirable but not essential.
Administrator in Stratford-upon-Avon employer: Sol Recruitment Ltd
Join a leading UK field services organisation in Stratford-upon-Avon, where you will thrive in a dynamic work environment that values problem-solving and proactive communication. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while contributing to our mission of delivering exceptional support solutions in the utilities sector. Our collaborative culture fosters teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stratford-upon-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sol Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sol Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sol Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sol Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sol Recruitment Ltd!
How to prepare for a job interview at Sol Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
