At a Glance
- Tasks: Analyse and report performance data while supporting system improvements.
- Company: Dynamic company focused on collaboration and continuous improvement.
- Benefits: Competitive salary, annual leave, pension scheme, and wellbeing support.
- Other info: Inclusive workplace with opportunities for learning and development.
- Why this job: Join a team that values innovation and personal growth.
- Qualifications: Experience in admin or reporting roles; strong communication skills.
The predicted salary is between 26230 - 26230 £ per year.
Location: Stone, Staffordshire
Salary: £26,230
Overview
The Performance Administrator is responsible for collecting, analysing, and reporting performance data across multiple clients, contracts, and service level agreements (SLAs), while supporting the management, development, and continuous improvement of internal systems. This is a collaborative role that works closely with colleagues across the business to review systems and services, identify opportunities for improvement, and assist in the delivery and implementation of enhancements.
Key Responsibilities
- Work closely with the Performance team to produce month-end statistical reports for clients.
- Deliver routine reports on a daily, weekly, and monthly basis, as well as ad hoc reporting requests when required.
- Attend supplier and stakeholder meetings to obtain and communicate system updates across the business.
- Create, amend, and remove internal and external user access within company systems.
- Investigate and resolve data upload, return, and payment file issues, including reprocessing files where necessary.
- Manage the end-to-end client onboarding process, including participation in implementation and inception meetings.
- Support reporting development and system enhancements by identifying opportunities for improvement and escalating recommendations where appropriate.
- Provide performance data and statistics to support commercial and client-facing teams.
- Support tender and proposal submissions by producing accurate statistical information within required timescales.
- Provide ongoing support for system-related enquiries and ensure service levels are maintained.
- Assist with departmental objectives focused on process automation, efficiency improvements, and system innovation.
- Conduct regular data cleansing activities and contribute to data quality improvements across systems.
- Support system-related projects and business transformation initiatives.
- Liaise with external system providers and internal stakeholders to support technology improvements and digital transformation activities.
Innovation & Continuous Improvement
- Demonstrate commercial awareness by identifying efficiencies and cost-saving opportunities.
- Recommend and implement improved ways of working to enhance productivity, reporting accuracy, and user experience.
- Contribute to the ongoing review and development of business systems and processes.
Key Skills & Experience
- Minimum 12 months' experience in an administrative, reporting, or systems support role.
- Experience working with performance reporting, data analysis, or management information systems is desirable.
- Industry-specific experience would be advantageous but is not essential.
Skills & Attributes
- Time Management: Able to manage workloads effectively, prioritise competing demands, and meet deadlines independently and as part of a team.
- Communication: Strong written and verbal communication skills with the ability to engage confidently with stakeholders at all levels.
- Organisation: Highly organised with excellent attention to detail and the ability to manage a varied and fast-paced workload.
- Critical & Analytical Thinking: Strong problem-solving skills with an analytical mindset and the ability to identify trends, issues, and solutions.
- Technical Skills: Comfortable working with databases, reporting tools, and business systems. Intermediate to advanced Microsoft Excel skills desirable.
Values
We are committed to creating a positive, supportive, and inclusive workplace where employees feel valued and empowered to develop their careers. Our culture promotes:
- Collaboration
- Respect
- Integrity
- Excellence
- Customer Focus
- Trust
We encourage personal and professional growth and support employees through ongoing learning and development opportunities.
Benefits
Employees may have access to a range of benefits, including:
- Annual leave entitlement plus public holidays
- Company pension scheme
- Employee wellbeing support services
- Employee assistance programme and counselling support
- Eye care vouchers
- Employee discount and benefits platform
- Social and team-building events
- Company sick pay scheme
- Learning and development opportunities
- On-site parking (where applicable)
- Convenient transport links
Benefits may vary and are subject to company policy.
Performance Administrator in Stone employer: Sol Recruitment Ltd
As a Performance Administrator at our Stone, Staffordshire location, you will thrive in a collaborative and inclusive work culture that values your contributions and supports your professional growth. We offer a comprehensive benefits package, including a company pension scheme, employee wellbeing support, and ongoing learning opportunities, ensuring you feel valued and empowered in your role. Join us to be part of a team that prioritises innovation, excellence, and continuous improvement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Administrator in Stone
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Performance Administrator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and performance reporting. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills during interviews! Bring examples of how you've improved processes or solved problems in previous roles. This will demonstrate your fit for the continuous improvement aspect of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Performance Administrator in Stone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Performance Administrator role. Highlight your experience with data analysis and reporting, as well as any relevant skills that match the job description.
Showcase Your Skills:Don’t forget to emphasise your time management and communication skills. We want to see how you can manage workloads and engage with stakeholders effectively, so give us examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sol Recruitment Ltd
✨Know Your Data
As a Performance Administrator, you'll be dealing with a lot of data. Brush up on your data analysis skills and be ready to discuss how you've used data in previous roles. Think about specific examples where you identified trends or solved problems using data.
✨Showcase Your Communication Skills
You'll need to engage with stakeholders at all levels, so practice articulating your thoughts clearly. Prepare to discuss how you've communicated complex information in the past, especially in reports or presentations. Confidence is key!
✨Demonstrate Your Organisational Skills
This role requires excellent time management and organisation. Be prepared to share examples of how you've managed competing demands and met deadlines. Consider discussing any tools or methods you use to stay organised.
✨Emphasise Continuous Improvement
The company values innovation and efficiency. Think of instances where you've suggested improvements or implemented changes that enhanced productivity. Be ready to discuss your approach to identifying opportunities for improvement in systems or processes.
