At a Glance
- Tasks: Help customers resolve debts through calls, chats, and emails while negotiating payment plans.
- Company: Join a supportive team in a fast-paced financial services environment.
- Benefits: Earn £26,230 plus uncapped commission, enjoy hybrid working, and 25 days holiday.
- Other info: Enjoy flexible shifts, wellbeing support, and regular social events.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: 1 year in a call centre, strong customer service, and negotiation skills.
The predicted salary is between 26230 - 26230 £ per year.
An exciting opportunity has arisen for a Customer Collections Agent to join a growing and supportive team within a fast-paced environment. This role is ideal for someone who enjoys helping people, thrives on communication, and takes pride in delivering positive outcomes. You will handle a variety of customer interactions across inbound and outbound calls, live chat, and email. You’ll work closely with customers to understand their circumstances, negotiate affordable payment plans, and provide tailored solutions in line with client and compliance requirements - ensuring every interaction is handled with professionalism and empathy. Full training and ongoing support will be provided, offering a fantastic opportunity to build expertise and develop a long-term career within financial services, with clear progression pathways available.
Key Responsibilities
- Handle inbound and outbound calls, live chats, and emails
- Negotiate realistic and affordable payment arrangements
- Deliver fair, tailored solutions to support customers in resolving debts
- Work within client guidelines and compliance requirements
- Maintain accurate and up-to-date customer records
- Collaborate with the team to share knowledge and improve performance
- Support customers in achieving sustainable financial outcomes
Skills & Experience
Experience
- Minimum 1 year in a call centre environment
- Experience handling objections and negotiating outcomes
- Strong customer service background
- Confident IT user with the ability to learn systems quickly
- Strong written and verbal communication skills
Attributes
- Excellent communication skills with strong listening ability
- Resilient, calm, and positive under pressure
- Self-motivated with a drive to achieve targets
- Assertive yet empathetic when negotiating solutions
- Reliable, professional, and consistent
- Team-oriented and collaborative approach
- Strong attention to detail with ability to multitask
Salary & Benefits
- £26,230 basic salary + uncapped commission
- Hybrid working (2 days office / 3 days remote)
- 25 days holiday + bank holidays
- Structured 2-week induction programme
- Flexible shift patterns
- Office closure between Christmas and New Year
- Company pension scheme
- Company sick pay scheme
- Wellbeing support and initiatives
- Free onsite parking
- Regular social events and casual dress
If you’re looking for a role where you can make a real impact, develop your skills, and progress your career, apply now.
Collections Agent in Stone employer: Sol Recruitment Ltd
Join a leading UK field services organisation in Stratford-upon-Avon, where you will thrive in a dynamic work environment that values problem-solving and proactive communication. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while contributing to our mission of delivering exceptional support solutions in the utilities sector. Our collaborative culture fosters teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Stone
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. Focus on being clear, empathetic, and assertive when discussing solutions.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Agent in Stone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Agent role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about communication, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application and let your personality shine through. We love a bit of character!
Be Honest About Your Experience:If you've got a year or more in a call centre environment, make it known! Share specific examples of how you've handled objections or negotiated outcomes. We appreciate transparency and want to know how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Sol Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Collections Agent role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Collections Agent, strong communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past experiences where you successfully handled objections or negotiated outcomes to highlight your skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and empathy. Prepare for scenarios where you might need to negotiate payment plans or handle difficult customer interactions. Think about how you would approach these situations and be ready to share your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and commitment.
