Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, conduct inspections, and resolve account issues independently.
- Company: Join a leading UK field services company focused on customer care in the utilities sector.
- Benefits: Enjoy a competitive salary, performance bonuses, a company vehicle, and remote work options.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact in the community.
- Qualifications: Strong communication skills; experience in customer service or debt negotiation is a plus.
- Other info: Comprehensive training provided; flexibility in working hours is essential.
The predicted salary is between 22000 - 31000 £ per year.
A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.
Key Responsibilities
- Conduct pre-disconnection visits and meter inspections.
- Perform customer vulnerability assessments and safety checks.
- Negotiate and facilitate payment solutions.
- Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
- Oversee utility isolations and liaise with engineers and locksmiths.
- Ensure compliance with regulatory and industry standards.
- Maintain accurate and up-to-date records of all site visits.
- Provide high-quality service and effective conflict resolution.
Requirements
- Strong interpersonal and communication skills.
- Experience in debt negotiation, collections, or customer service (desirable but not essential).
- Self-motivated, proactive, and capable of working independently.
- Ability to work in a fast-paced environment with deadlines and targets.
- Basic IT proficiency and report-writing skills.
- Flexibility with working hours.
What's on Offer
- Competitive salary plus performance-based incentives.
- Company vehicle provided (including private use, with tracker).
- Comprehensive training at the head office.
- The chance to work remotely from home with allocated territory-based visits.
This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team.
Field Representative employer: Sol Recruitment Ltd
Contact Detail:
Sol Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Representative
✨Tip Number 1
Familiarise yourself with the utilities sector and current regulations. Understanding the industry will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your negotiation skills. Since the role involves facilitating payment solutions, being able to showcase your ability to negotiate effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your conflict resolution skills. Think of examples from past experiences where you successfully resolved issues, as this is crucial for the Field Representative role.
✨Tip Number 4
Showcase your self-motivation and ability to work independently. Be ready to discuss how you've managed your time and tasks in previous roles, especially in fast-paced environments.
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or debt negotiation. Use specific examples that demonstrate your interpersonal skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your motivation for applying and how your skills align with the responsibilities of a Field Representative.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and any experience you have with conflict resolution. Mention your ability to work under pressure and meet deadlines, as these are key for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sol Recruitment Ltd
✨Show Your Interpersonal Skills
As a Field Representative, strong interpersonal and communication skills are crucial. Be prepared to demonstrate how you've effectively communicated with customers in the past, especially in challenging situations.
✨Highlight Relevant Experience
Even if you don't have direct experience in debt negotiation or collections, think about any customer service roles you've held. Share specific examples of how you've resolved conflicts or negotiated solutions.
✨Demonstrate Self-Motivation
This role requires a proactive approach and the ability to work independently. Be ready to discuss times when you've taken initiative or managed your own workload successfully.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, such as conducting vulnerability assessments or negotiating payment solutions. Practise your responses to these types of questions to show you're ready for the challenges of the role.
