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- Tasks: Engage with customers, resolve account issues, and conduct inspections in the utilities sector.
- Company: Leading UK-based field services company with a focus on customer care.
- Benefits: Competitive salary, commission, company vehicle, and remote work options.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills; experience in customer service is a plus.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 22000 - 33000 £ per year.
Field Representative- Newcastle upon Tyne
Salary 27,550 + commission and company vehicle
A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.
Key Responsibilities
- Conduct pre-disconnection visits and meter inspections.
- Perform customer vulnerability assessments and safety checks.
- Negotiate and facilitate payment solutions.
- Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
- Oversee utility isolations and liaise with engineers and locksmiths.
- Ensure compliance with regulatory and industry standards.
- Maintain accurate and up-to-date records of all site visits.
- Provide high‑quality service and effective conflict resolution.
Requirements
- Strong interpersonal and communication skills.
- Experience in debt negotiation, collections, or customer service (desirable but not essential).
- Self‑motivated, proactive, and capable of working independently.
- Ability to work in a fast‑paced environment with deadlines and targets.
- Basic IT proficiency and report‑writing skills.
- Flexibility with working hours.
Whats on Offer
- Competitive salary plus performance‑based incentives.
- Company vehicle provided (including private use, with tracker).
- Comprehensive training at the head office.
- The chance to work remotely from home with allocated territory‑based visits.
This full‑time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit.
Apply today to become part of a dynamic and respected field service team!
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Field Representative employer: Sol Recruitment Ltd
Contact Detail:
Sol Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain why you’re the perfect fit for the Field Representative role. Highlight your communication skills and any relevant experience, even if it’s not directly in the utilities sector.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Representative role. Highlight any customer service or negotiation experience you have, as these are key for us in this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your ability to work independently and handle conflict effectively.
Show Off Your Communication Skills: Since strong interpersonal skills are crucial for this role, make sure your application showcases your communication abilities. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Sol Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Representative inside out. Familiarise yourself with the key responsibilities like conducting pre-disconnection visits and performing customer vulnerability assessments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, be ready to demonstrate your strong interpersonal and communication skills. Think of examples from your past experiences where you've successfully resolved conflicts or negotiated solutions. This will highlight your ability to handle challenging situations effectively.
✨Be Proactive and Self-Motivated
The company is looking for someone who can work independently, so be prepared to discuss how you manage your time and stay motivated without constant supervision. Share specific instances where you've taken the initiative to solve problems or improve processes in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.