Field Representative

Field Representative

Newcastle upon Tyne Full-Time 23000 - 31000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, resolve account issues, and conduct inspections in the utilities sector.
  • Company: Leading UK-based field services company with a focus on customer care.
  • Benefits: Competitive salary, commission, company vehicle, and remote work opportunities.
  • Why this job: Join a dynamic team and make a real difference in customer service.
  • Qualifications: Strong communication skills and a proactive attitude; experience in customer service is a plus.
  • Other info: Comprehensive training provided and excellent career growth potential.

The predicted salary is between 23000 - 31000 £ per year.

Job Description

Field Representative- Newcastle upon Tyne\\n\\nSalary £27,550 +commission and company vehicle\\n\\nA leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.\\n\\nKey Responsibilities\\n\\n * Conduct pre-disconnection visits and meter inspections.\\n\\n * Perform customer vulnerability assessments and safety checks.\\n\\n * Negotiate and facilitate payment solutions.\\n\\n * Attend Magistrates Court to obtain and execute Rights of Entry Warrants.\\n\\n * Oversee utility isolations and liaise with engineers and locksmiths.\\n\\n * Ensure compliance with regulatory and industry standards.\\n\\n * Maintain accurate and up-to-date records of all site visits.\\n\\n * Provide high-quality service and effective conflict resolution.\\n\\nRequirements\\n\\n * Strong interpersonal and communication skills.\\n\\n * Experience in debt negotiation, collections, or customer service (desirable but not essential).\\n\\n * Self-motivated, proactive, and capable of working independently.\\n\\n * Ability to work in a fast-paced environment with deadlines and targets.\\n\\n * Basic IT proficiency and report-writing skills.\\n\\n * Flexibility with working hours.\\n\\nWhats on Offer\\n\\n * Competitive salary plus performance-based incentives.\\n\\n * Company vehicle provided (including private use, with tracker).\\n\\n * Comprehensive training at the head office.\\n\\n * The chance to work remotely from home with allocated territory-based visits.\\n\\nThis full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit.\\n\\nApply today to become part of a dynamic and respected field service team

Field Representative employer: Sol Recruitment Ltd

Join a leading UK-based field services company that values its employees and fosters a supportive work culture. As a Field Representative in Newcastle upon Tyne, you will enjoy competitive pay, a company vehicle for both work and personal use, and comprehensive training to enhance your skills. With opportunities for remote work and a commitment to high standards of customer care, this role offers a meaningful career path where you can thrive and grow.
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Contact Detail:

Sol Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Representative

✨Tip Number 1

Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Field Representative role. Highlight your communication skills and any relevant experience in customer service or negotiation.

✨Tip Number 3

Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic field service team.

We think you need these skills to ace Field Representative

Interpersonal Skills
Communication Skills
Debt Negotiation
Customer Service
Self-Motivation
Proactivity
Independence
Time Management
IT Proficiency
Report-Writing Skills
Adaptability
Conflict Resolution
Regulatory Compliance
Record Keeping

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Representative role. Highlight any customer service or negotiation experience you have, as these are key for us in this position.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit for our team. Don’t forget to mention your ability to work independently and handle customer interactions.

Showcase Your Communication Skills: Since strong interpersonal skills are crucial for this role, make sure your application showcases your communication abilities. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!

How to prepare for a job interview at Sol Recruitment Ltd

✨Know Your Role Inside Out

Before the interview, make sure you thoroughly understand the responsibilities of a Field Representative. Familiarise yourself with tasks like conducting pre-disconnection visits and performing customer vulnerability assessments. This will help you demonstrate your knowledge and enthusiasm for the role.

✨Showcase Your Communication Skills

Since strong interpersonal skills are key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved conflicts or negotiated solutions, as these experiences will highlight your suitability for the job.

✨Demonstrate Your Independence

This role requires someone who can work independently, so be ready to discuss how you've successfully managed tasks on your own. Share specific instances where you took initiative or solved problems without direct supervision, showcasing your self-motivation and proactivity.

✨Prepare for Scenario Questions

Expect questions that assess your ability to handle real-life situations, such as negotiating payment solutions or dealing with difficult customers. Practise your responses to these scenarios, focusing on your approach to conflict resolution and compliance with industry standards.

Field Representative
Sol Recruitment Ltd
Location: Newcastle upon Tyne

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