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- Tasks: Engage with customers, resolve account issues, and conduct inspections in the utilities sector.
- Company: Leading UK-based field services company with a focus on customer care.
- Benefits: Competitive salary, commission, company vehicle, and remote work opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a proactive attitude; experience in customer service is a plus.
- Other info: Comprehensive training provided and excellent career growth potential.
The predicted salary is between 27550 - 38570 £ per year.
Field Representative- Sheffield
Salary 27,550 +commission and company vehicle
A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.
Key Responsibilities
Conduct pre-disconnection visits and meter inspections.
Perform customer vulnerability assessments and safety checks.
Negotiate and facilitate payment solutions.
Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
Oversee utility isolations and liaise with engineers and locksmiths.
Ensure compliance with regulatory and industry standards.
Maintain accurate and up-to-date records of all site visits.
Provide high-quality service and effective conflict resolution.
Requirements
Strong interpersonal and communication skills.
Experience in debt negotiation, collections, or customer service (desirable but not essential).
Self-motivated, proactive, and capable of working independently.
Ability to work in a fast-paced environment with deadlines and targets.
Basic IT proficiency and report-writing skills.
Flexibility with working hours.
Whats on Offer
Competitive salary plus performance-based incentives.
Company vehicle provided (including private use, with tracker).
Comprehensive training at the head office.
The chance to work remotely from home with allocated territory-based visits.
This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit.
Apply today to become part of a dynamic and respected field service team!
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Field Representative employer: Sol Recruitment Ltd
Contact Detail:
Sol Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Field Representative role. Highlight your communication skills and any relevant experience in customer service or negotiation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Representative role. Highlight any customer service or negotiation experience you have, as these are key for this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role. Share specific examples of how you've successfully resolved conflicts or worked independently in the past.
Show Off Your Communication Skills: Since strong interpersonal skills are crucial, make sure your application showcases your ability to communicate effectively. Use clear and concise language, and don’t forget to proofread!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sol Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Representative. Familiarise yourself with tasks like conducting pre-disconnection visits and performing customer vulnerability assessments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong interpersonal skills are key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved conflicts or negotiated solutions, as these experiences will highlight your suitability for the job.
✨Demonstrate Your Independence
This role requires a self-motivated individual who can work independently. Be ready to discuss situations where you've successfully managed your time and tasks without direct supervision. Highlighting your proactive nature will show that you're a great fit for the independent work style expected.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare for scenarios related to customer service and conflict resolution, as these will likely come up. Practising your responses will help you feel more confident during the interview.
