At a Glance
- Tasks: Support global operations and shape IT and security functions with a proactive mindset.
- Company: Join Sokin, a next-gen B2B financial services provider transforming global payments.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for cross-functional collaboration and continuous learning.
- Why this job: Make a real impact in a rapidly expanding company with a mission to simplify global business.
- Qualifications: 5+ years in IT support, strong understanding of cloud infrastructure, and excellent communication skills.
The predicted salary is between 50000 - 60000 € per year.
We are seeking a highly motivated and process-oriented Technical Operations Specialist to support our growing office and global operations. This individual will be instrumental in shaping our internal IT and security functions with a proactive and security-first mindset. The ideal candidate must be an expert in modern IT support, policy development, and endpoint security while aligning with global compliance standards and delivering outstanding service.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
- Global payments and receivables
- Foreign Exchange (FX)
- Treasury management
- Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
- Manage and administer Office 365 services and related cloud productivity tools
- Ensure end-user support SLAs, KPIs, and service objectives are met
- Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
- Lead vendor management and procurement processes for IT solutions and services
- Develop, implement, and maintain IT policies, SOPs, and process documentation
- Provide first line support for our platform alongside the global support team
- Provide email security administration including encryption, spam protection, and DLP
- Administer and manage Windows Defender and related endpoint protection platforms
- Support global office locations with IT infrastructure and troubleshooting needs
- Demonstrate security-first implementation in all technical and process decisions
- Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
- Maintain expertise in MDM solutions (e.g., Intune, ManageEngine EndpointCentral) and mobile security
- Collaborate cross-functionally with Engineering, Product, and Operations teams
- Support and administer identity and access management via Azure Entra ID
- Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
- Ensure effective documentation using Confluence, Jira, and other internal platforms
- Continuously learn and support internal platforms, tools, and technologies as needed
What We’re Looking For
- 5+ years of experience in IT support, security operations, or system administration roles
- Deep understanding of IT operations and cloud infrastructure (Azure, AWS, GCP)
- Hands‑on experience in email security, endpoint protection, and vulnerability management
- Proficiency with Microsoft 365, Azure Entra ID, and Windows/macOS administration
- Experience with MDM tools like Microsoft Intune, EndpointCentral, or similar
- Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
- Strong written and verbal communication skills with a customer‑first attitude
- Ability to document and streamline IT policies and processes
- Highly proactive with a solution‑driven and security‑minded approach
- Team player with cross‑functional collaboration skills
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.
Technical Operations Specialist employer: Sokin
At Sokin, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Technical Operations Specialist, you will have the opportunity to work in a rapidly expanding global environment, with access to cutting-edge technology and a commitment to employee growth through continuous learning and development. Our focus on a security-first mindset and compliance ensures that you will be part of a team that values excellence and integrity, making a meaningful impact in the world of global payments.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Sokin is all about simplifying global business. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Show off your skills! If you’ve got experience with IT support, endpoint security, or cloud infrastructure, be ready to discuss specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Sokin.
We think you need these skills to ace Technical Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Operations Specialist role. Highlight your experience in IT support, security operations, and any relevant cloud infrastructure knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your proactive, security-first mindset can contribute to our mission at Sokin. Keep it engaging and personal!
Showcase Your Communication Skills:Strong written communication is key for this role. Make sure your application is clear, concise, and free of jargon. We appreciate a customer-first attitude, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sokin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support, cloud infrastructure, and endpoint security. Be ready to discuss specific tools like Microsoft 365, Azure Entra ID, and any MDM solutions you've worked with. Showing that you can talk the talk will impress the interviewers.
✨Demonstrate a Security-First Mindset
Since this role emphasises a proactive and security-first approach, prepare examples of how you've implemented security measures in past roles. Discuss your experience with vulnerability management and compliance standards like SOC 2 or GDPR to show you're aligned with their values.
✨Showcase Your Problem-Solving Skills
Be ready to share specific instances where you've tackled IT challenges or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various teams, so think of examples where you've successfully collaborated with others. Highlight your communication skills and how you've contributed to team projects, as this will demonstrate your ability to fit into their culture.
