Product Manager - Onboarding Experience

Product Manager – Onboarding Experience

We are looking for an ambitious, driven Product Manager to join our team at Sokin, a next‑generation B2B financial services provider that helps businesses make and receive global payments with greater speed, lower cost and total transparency.

Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business.

This is an opportunity for someone who wants to be part of a challenging and transformative role, driving our success and shaping the future of global payments.

About Us

Sokin is a next‑generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding with an established presence in EMEA, APAC and North America, backed by a strong global infrastructure and industry‑leading partners, redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly.

Your Role as an Onboarding Product Manager

You’ll own the performance and continuous improvement of Sokin’s client onboarding experience, diagnosing conversion rates across regions and systematically eliminating friction that causes users to drop off. You will dive deep into regional conversion data, identify patterns in drop‑off behavior, conduct user research to understand what is confusing or blocking people, and work with compliance and operations to distinguish between necessary friction and unnecessary complexity.

A critical part of this role is making our onboarding form simpler and more intuitive. You’ll examine every field, step and piece of copy, questioning what is actually required versus what is habitual. This means A/B testing form variations, optimizing field validation, improving error messaging, and building conditional logic that shows users only what is relevant to them. You will also evaluate whether our document requirements make sense for different markets, whether our language and instructions are clear, and where third‑party services (KYC providers, document verification) might be contributing to poor conversion through UX issues, high failure rates or regional coverage gaps.

Success means materially improving conversion rates overall and closing the gap between our best and worst‑performing regions, while reducing time‑to‑approval and maintaining compliance standards. You will work closely with engineering to implement changes quickly and collaborate with operations to streamline manual review processes. You will be accountable for onboarding conversion metrics, regional performance benchmarks and the operational efficiency of our automated flows.

Your Role As a Product Manager at Sokin

• Define and communicate the product strategy and roadmap aligned to the company’s vision and strategy.
• Conduct market research to identify customer needs and market trends.
• Work directly with a cross‑functional team of engineers to deliver value often.
• Spend time with customers to discover new product ideas, identify product improvements and validate product solutions.
• Collaborate with cross‑functional teams including engineering, design, marketing and sales to understand the value, feasibility, viability and usability of solutions.
• Create and manage product roadmaps, ensuring alignment with business goals.
• Prioritize product features and requirements based on customer value and business impact.
• Work closely with product marketing and sales to launch new products to customers.
• Monitor product performance and use quantitative and qualitative insight to drive continuous improvement.
• Act as the primary point of contact for all product‑related inquiries.

We’d Love To Hear From You If

• You’re excited by, and have experience in, building products that customers love within the fintech space.
• You’re driven to make a difference and want to fully own your product roadmap.
• You enjoy getting into the details and understanding the mechanics of your product and the data behind it.
• You’re comfortable working closely with financial, risk and legal stakeholders, ensuring products are designed in a user‑centric way while remaining compliant.
• You enjoy working in cross‑functional teams alongside engineers, designers and other functions to deliver value to users.
• You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
• You love solving problems in innovative and creative ways.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.