Sokin is seeking an Incident Management Lead reporting to the Regional Head of Operations. You will take direct accountability for running active incidents and design improvements to the incident management process.
You will configure tooling, analyze trends, train staff, and ensure visibility and consistent use of the process. The role requires strong communication, stakeholder engagement and coordination across product and operations teams.
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Incident Command & Process Optimization Lead employer: Sokin
Sokin is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles while driving innovation in global payments. With a strong focus on professional development, team leadership, and operational excellence, Sokin offers unique opportunities for growth and collaboration across its international teams. Located in a rapidly expanding environment, employees benefit from a supportive atmosphere that values agility and flexibility, making it an ideal place for those seeking meaningful and rewarding careers.
