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For Companies At a Glance
- Tasks: Lead global payment operations and drive excellence in a fast-paced fintech environment.
- Company: Join Sokin, a leading B2B financial services provider revolutionising cross-border payments.
- Benefits: Enjoy flexible working culture and opportunities for growth in a dynamic startup.
- Why this job: Be at the forefront of redefining payments while collaborating with diverse teams in London.
- Qualifications: 8-10+ years in fintech or payment operations with strong leadership and communication skills.
- Other info: Sokin promotes an inclusive work environment and values agility in its operations.
The predicted salary is between 43200 - 72000 £ per year.
As our Head of Operations, based in London, you’ll play a pivotal role in ensuring the seamless delivery of our global payments operations. Sitting at the heart of one of the world’s leading financial hubs, you’ll be responsible for driving operational excellence across multiple jurisdictions, collaborating closely with compliance, product, and tech to refine processes and enable strategic growth. This is a unique opportunity to take a senior leadership role in a high-growth fintech, redefining cross-border payments from the UK’s capital.
About us
Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate. We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance. Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.
Key Responsibilities
- Lead day-to-day operations from our London HQ, managing global payment flows across time zones and jurisdictions.
- Oversee payment processing, reconciliation, and integration with banking and payment partners.
- Develop scalable operational frameworks to support rapid growth and new partner launches.
- Collaborate with internal teams (Compliance, Product, Tech, and Support) to optimise end-to-end operational performance.
- Manage strategic relationships with vendors including PSPs, banks, and infrastructure providers.
- Implement and maintain strong risk management practices, including incident response planning.
- Define and track KPIs to measure team performance and process effectiveness.
- Build and lead high-performing global operations teams with a London base.
What We’re Looking For
- 8–10+ years of experience in fintech or payment operations, including in leadership roles.
- Deep understanding of international payments, FX, digital wallets, and financial infrastructure.
- Strong experience in regulated environments, ideally with UK and EU exposure.
- Demonstrated ability to scale operations and lead teams in fast-paced, high-growth businesses.
- Excellent leadership, communication, and cross-functional collaboration skills.
- Proficient in data-driven decision-making and familiar with process automation tools.
- Previous experience working in or managing teams from a London-based HQ is a strong plus.
- Experience with API-led payment systems and modern tech stacks is desirable.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
Head of Payment Operations employer: Sokin
Contact Detail:
Sokin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Payment Operations
✨Tip Number 1
Familiarise yourself with the latest trends in fintech and payment operations. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in payment operations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Research Sokin’s mission and values thoroughly. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully scaled operations in previous roles. Highlighting your leadership experience and data-driven decision-making skills will be crucial in demonstrating your fit for this senior position.
We think you need these skills to ace Head of Payment Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fintech and payment operations. Focus on leadership roles and specific achievements that demonstrate your ability to scale operations and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of international payments and your passion for the fintech industry. Mention how your skills align with Sokin's mission to make cross-border transactions cheaper and faster.
Highlight Relevant Skills: In your application, emphasise your experience with data-driven decision-making and process automation tools. These skills are crucial for the Head of Payment Operations role and will set you apart from other candidates.
Showcase Leadership Experience: Provide examples of your leadership experience in fast-paced environments. Discuss how you've successfully built and led high-performing teams, particularly in regulated settings, to demonstrate your fit for this senior role.
How to prepare for a job interview at Sokin
✨Showcase Your Leadership Experience
As the Head of Payment Operations, you'll need to demonstrate your leadership skills. Prepare specific examples from your past roles where you successfully led teams, managed operations, or drove strategic initiatives in a fast-paced environment.
✨Understand the Fintech Landscape
Familiarise yourself with the current trends and challenges in the fintech industry, especially regarding international payments and compliance. Being able to discuss these topics will show your depth of knowledge and passion for the sector.
✨Highlight Your Data-Driven Approach
Since the role requires proficiency in data-driven decision-making, be ready to discuss how you've used data analytics to improve operational performance in previous positions. Bring examples of KPIs you've tracked and how they influenced your decisions.
✨Prepare for Cross-Functional Collaboration Questions
Given the collaborative nature of the role, expect questions about how you've worked with different teams like Compliance, Product, and Tech. Prepare anecdotes that illustrate your ability to foster teamwork and drive results across departments.
