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For Companies At a Glance
- Tasks: Lead AI initiatives to enhance global payment operations and drive team collaboration.
- Company: Join Sokin, a next-gen B2B financial services provider transforming global payments.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation in a rapidly expanding company.
- Qualifications: 3-5 years in GTM Operations or related fields; strong analytical and communication skills.
- Other info: Dynamic environment with a focus on continuous improvement and impactful projects.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About Us
Sokin is a next‑generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business, so businesses thrive wherever they choose to grow. We deliver services across:
- Global payments and receivables
- Foreign Exchange (FX)
- Treasury management
- Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry‑leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing fast. As we continue to scale, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
- GTM AI discovery and problem framing
- Establish and run a structured intake process for AI use cases across Marketing, Sales, and Customer Success.
- Drive cross‑functional alignment on what is being built, why, and when; facilitate quarterly planning and ongoing stakeholder updates.
- Proactively identify opportunities where AI can meaningfully improve GTM performance across lead nurturing, prospecting, outreach, account management, renewals, and expansion.
- Lead structured discovery with Marketing, Sales, and Customer Success teams to understand pain points, workflows, and opportunities for AI leverage.
Execution ownership of AI workflow initiatives
- Coordinate delivery from discovery and validation through launch, iteration, and ongoing support.
- Translate strategy and priorities into concrete requirements, workflows, and implementation plans.
- Partner with technical teams and tools to implement AI workflows directly or coordinate their delivery, including automation logic, triggers, and integrations.
- Serve as the primary day‑to‑day owner of AI workflows once live, ensuring they function as intended and continue to improve over time.
- Own documentation, release notes, change management, and operational readiness for AI‑enabled workflows.
Adoption, enablement, and change management
- Ensure AI workflows are operationally ready before launch, including documentation, enablement materials, and rollout plans.
- Partner with GTM Enablement and Ops teams to train users and embed AI workflows into daily processes.
- Gather feedback from frontline users and translate it into concrete improvements.
- Drive adoption of AI workflows across GTM teams through enablement programs, training sessions, playbooks, and job aids.
- Monitor usage and adoption metrics; identify friction points and continuously improve workflow design and rollout.
Governance, risk, and responsible AI use
- Establish and maintain governance for GTM AI usage, including standards, approval paths, human‑in‑the‑loop processes, and escalation procedures.
- Partner with Legal, Security, IT, and Data teams to ensure compliance with internal policies and external regulations.
- Maintain a centralised repository of AI workflows, standards, guidelines, and best practices.
- Flag risks, inconsistencies, or unintended outcomes early and work with leadership to address them.
Measurement, insights, and continuous improvement
- Align on success metrics for GTM AI workflows (e.g., productivity gains, conversion lift, response rates, time saved, pipeline impact).
- Build and maintain dashboards and executive‑level reporting on AI adoption and business outcomes.
- Use insights to inform roadmap adjustments and continuous optimisation.
Tooling and vendor evaluation (as needed)
- Identify when new AI tools or platforms are required to support GTM objectives.
- Lead evaluation, selection, and rollout of vendors in partnership with IT, Procurement, and Legal.
What this role is not
- Not an AI engineer, data scientist, or automation builder role.
- Not responsible for model development or core technical implementation.
- Not a standalone enablement role, this position owns the full operational lifecycle of GTM AI.
Required qualifications
- 3‑5 years of experience in any of these areas, GTM Operations, Sales Ops, Marketing Ops, CS Ops, or Program Management in a B2B SaaS or technology environment.
- Proven experience leading cross‑functional operational initiatives from intake and prioritisation through delivery, adoption, and measurement.
- Strong understanding of the end‑to‑end GTM customer lifecycle and associated metrics.
- Working knowledge of generative AI concepts, risks, and best practices sufficient to manage requirements, governance, and stakeholder expectations.
- Strong analytical skills with experience defining KPIs, building dashboards, and tying initiatives to business outcomes.
- Excellent communication and stakeholder management skills, with the ability to translate between business and technical teams.
Preferred qualifications
- Experience operationalising new technologies at scale, including governance, enablement, and change management.
- Familiarity with common GTM systems (e.g., Salesforce, HubSpot, Marketo, Outreach/Salesloft, Gainsight, Gong, Zendesk).
- Experience working with Data, Engineering, or Product teams to operationalise workflows.
- Exposure to vendor evaluation and procurement processes.
What success looks like
- GTM teams clearly understand when and how to use AI in their workflows.
- AI initiatives are prioritised, governed, and delivered with minimal friction.
- Adoption is high and sustained across GTM functions.
- Leadership has clear visibility into AI impact on productivity, pipeline, and customer outcomes.
- AI workflows continuously improve and scale responsibly across the customer lifecycle.
- GTM AI initiatives move from idea to production smoothly and predictably.
- AI workflows in Zoho CRM and connected systems are reliable, adopted, and continuously improving.
- GTM teams trust AI‑enabled workflows because they solve real problems and fit naturally into their day‑to‑day work.
GTM AI Operations Manager in City of London employer: Sokin
Contact Detail:
Sokin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GTM AI Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in AI operations.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace GTM AI Operations Manager in City of London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and what we’re all about at Sokin. Tailor your application to highlight how your experience aligns with our mission of simplifying global business.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills shine through without any fluff!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for AI and how you see it transforming the future of global payments. A little passion goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sokin
✨Know Your AI Stuff
Make sure you brush up on generative AI concepts and how they apply to GTM operations. Be ready to discuss specific examples of how AI can improve workflows in Marketing, Sales, and Customer Success. This shows you understand the role and can hit the ground running.
✨Showcase Your Cross-Functional Skills
Prepare to talk about your experience leading cross-functional initiatives. Highlight specific projects where you coordinated between teams, managed stakeholder expectations, and drove adoption. This will demonstrate your ability to align various departments towards a common goal.
✨Metrics Matter
Be ready to discuss how you've defined success metrics in previous roles. Bring examples of dashboards you've built or KPIs you've tracked that relate to GTM performance. This will show that you can measure the impact of AI workflows effectively.
✨Communicate Like a Pro
Practice explaining complex technical concepts in simple terms. You’ll need to bridge the gap between business and technical teams, so being able to communicate clearly is key. Think of scenarios where you’ve successfully done this in the past.
