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- Tasks: Support daily operations in payments and FX, ensuring smooth transaction processing.
- Company: Join Sokin, a next-gen B2B financial services provider revolutionising global payments.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a team transforming how businesses handle money worldwide.
- Qualifications: Experience in payments operations and strong analytical skills required.
- Other info: Fast-paced role with potential for career advancement in a rapidly expanding company.
The predicted salary is between 36000 - 60000 £ per year.
As an Operations Analyst within the Payments and FX team, you will play a key role in supporting the day-to-day operational activities across Sokin’s growing payments ecosystem, including traditional fiat rails and our latest digital asset offerings such as crypto stablecoin payments.
You will be responsible for transaction reconciliation, managing account blocks, processing chargeback disputes, onboarding customers in the back office (both automated and manual), and handling manual credit adjustments. This role will also support operational processes linked to stablecoin transactions, including monitoring, reconciliation, and exception handling across fiat and digital payment flows.
This is a hands-on role, ideal for someone with strong attention to detail, analytical capability, and experience working with a variety of payment types such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, Faster Payments, and emerging payment solutions including stablecoin-based settlements.
Key Responsibilities
- Transaction Reconciliation & Adjustments
- Perform daily reconciliations of payment transactions across multiple channels and currencies
- Investigate and resolve reconciliation discrepancies in a timely and accurate manner
- Process manual credit adjustments as required
- Support the day-to-day operational processes for Sokin’s asset management and stablecoin offering, ensuring accurate processing, settlement, and reconciliation of stablecoin and fiat transactions.
- Investigate and resolve exceptions, discrepancies, and failed transactions related to stablecoin movements and asset management activities.
- Collaborate with Compliance, Risk, and Treasury teams to ensure regulatory adherence, AML controls, and safeguarding of client assets within the stablecoin framework.
- Maintain and improve operational procedures and controls to support scalability, resilience, and transparency of the stablecoin platform.
- Support incident management and root cause analysis for operational or settlement issues affecting digital assets or client portfolios.
- Contribute to process automation and operational efficiency initiatives as the stablecoin and asset management products evolve.
- Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution
- Work with internal teams (compliance, risk, product) to identify and resolve root causes of account-related issues
- Handle chargeback and dispute cases across all payment methods
- Liaise with partners and networks to gather evidence and respond to disputes within set timeframes
- Maintain accurate records for audit and compliance purposes
- Support both automated and manual onboarding processes via the back-office platform
- Review and process onboarding cases requiring manual intervention
- Identify areas for operational efficiency and provide suggestions for automation or improvement
- Collaborate with cross-functional teams to ensure smooth implementation of process changes
Key Skills & Experience
- Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
- Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
- Strong analytical and problem-solving skills with excellent attention to detail
- Ability to work effectively in a fast-paced and regulated environment
- Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
- Understanding of compliance and regulatory requirements related to payments (desirable)
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.
Operations Analyst – Asset Management - Payment... Operations · London · employer: Sokin Global Currency Account
Contact Detail:
Sokin Global Currency Account Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst – Asset Management - Payment... Operations · London ·
✨Tip Number 1
Network like a pro! Reach out to people in the payments and FX industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of payment methods and reconciliation processes. We want to see your analytical skills shine, so be ready to discuss real-life scenarios!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you’ve tackled discrepancies or operational challenges in the past. We love hearing about your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to help us transform global payments.
We think you need these skills to ace Operations Analyst – Asset Management - Payment... Operations · London ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience with payment operations, reconciliation, and any relevant skills that match the job description. We want to see how you can contribute to our mission at Sokin!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payments and how your background aligns with our goals. Be sure to mention any specific experiences with FX Payments or stablecoin transactions.
Show Off Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from showcasing your problem-solving skills in your application. Share examples of how you've tackled discrepancies or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Sokin Global Currency Account
✨Know Your Payments Inside Out
Make sure you brush up on various payment methods like FX Payments, SEPA, and stablecoin transactions. Being able to discuss these confidently will show that you're not just familiar with the terminology but also understand how they work in practice.
✨Show Off Your Analytical Skills
Prepare examples of how you've tackled discrepancies or resolved issues in past roles. Highlight your attention to detail and problem-solving abilities, as these are crucial for the Operations Analyst position.
✨Familiarise Yourself with Compliance
Since compliance is key in payments operations, do some research on regulatory requirements related to payments. Being able to discuss how you’ve adhered to these in previous roles will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about Sokin’s operational processes and future plans for their payment ecosystem. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
