At a Glance
- Tasks: Manage and optimise digital advertising campaigns for top travel brands across Europe.
- Company: Join Sojern, a leader in travel tech with a vibrant culture.
- Benefits: Competitive pay, remote work flexibility, and potential for permanent role.
- Other info: Opportunity for career growth and collaboration with global clients.
- Why this job: Make a significant impact in the fast-paced world of online travel advertising.
- Qualifications: 5+ years in digital advertising, strong client relationship skills, and proficiency in business software.
The predicted salary is between 40500 - 49500 £ per year.
This range is provided by Sojern. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
- Base pay range
- Direct message the job poster from Sojern
- Senior Client Success Manager (Maternity Cover - 12 month contract)
- Client Success | EU Remote / UK Remote | Full Time
About Sojern
Want to join a company on the cutting edge of technology and travel?
Sojern works with 93% of the Fortune 500 travel companies.
We drive travellers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveller Platform.
We have been recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by Ad Age.
The Role: 12-Month Contract Opportunity
We are seeking an experienced Senior Client Success Manager for a 12‑month fixed‑term maternity cover contract to work with major travel and brand advertisers in the fast‑paced, online travel‑advertising environment.
You will play a critical role through hands‑on management of European advertiser campaigns while developing and maintaining partner relationships and team culture.
This is a contract role intended to cover a maternity leave, offering a fantastic opportunity to make a high‑impact contribution over a 12‑month period.
As we are a growing business, there may be further opportunity for extension or transition to a permanent role depending on business needs.
As a Senior Client Success Manager, you will be responsible for ensuring campaign execution and operational excellence:
Campaign Management & Optimization
- Coordinate pre-sale activities and work with Sales during the RFP process
- Coordinate with Ad Ops to project manage multi channel campaign setups across programmatic Display, Video, Meta, You Tube and CTV channels, as well as Sojern’s self service curated Traveler Audiences.
- Continuously monitor campaign delivery, analyzing performance against key KPIs and secondary metrics.
- Troubleshoot issues and ensure the client's KPIs, goals, and objectives are met.
Client Relationship & Growth
- Lead the day‑to‑day, post-sales relationship with a portfolio of European digital advertising clients.
- Take ownership of your book of business to drive relationships leading to renewals and upsells.
Reporting & Administration
- Build post-campaign analysis and review reports, using a combination of campaign reporting, travel insights and ad hoc data analysis.
- Present campaign results, insights, and Business Reviews to clients on a regular basis, encouraging renewal to develop partnerships
- Coordinate billing for clients on a monthly basis.
Internal Collaboration
- Partner closely with internal teams on day‑to‑day operational processes and larger, high‑impact strategic improvements.
- Key Qualifications & Experience
- Bachelor's degree from an accredited college or university.
- 5+ years overall experience, with at least 2 years in digital and programmatic advertising and/or the travel vertical.
- Proficiency in standard business and sales software, including Salesforce, GSuite, and Office products.
- Experience working in a DSP (Microsoft Invest, DV360, TTD) is an advantage.
- French, Italian or Spanish language proficiency is a plus.
- Ability to handle multiple clients & campaigns on any given day.
- Understanding of the online advertising industry.
- Must be flexible in working with global clients.
- Travel required – up to 20%.
- Seniority level
- Mid‑Senior level
- Employment type
- Contract
- Job function
- Advertising
- Hospitality
- #J-18808-Ljbffr
Senior Client Success Manager employer: Sojern
Sojern is an exceptional employer that fosters a dynamic and collaborative work culture in England, where innovation and creativity thrive. Employees benefit from comprehensive growth opportunities, including professional development programs and mentorship, all while working on impactful projects within the fast-paced digital advertising landscape. Join us to be part of a team that values your insights and empowers you to drive meaningful outcomes.
