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- Tasks: Provide top-notch IT support and resolve technical issues for our team.
- Company: Join the Soil Association, a leading charity focused on health and sustainability.
- Benefits: Enjoy 27 days holiday, flexible working, and a supportive team environment.
- Why this job: Make a real impact while growing your skills in a collaborative IT team.
- Qualifications: Hands-on experience in IT support and excellent problem-solving skills.
- Other info: Be part of a passionate community dedicated to making a difference.
The predicted salary is between 25000 - 28000 £ per year.
Location: Bristol (Hybrid working, 40% in office), United Kingdom.
Salary: £25,000 to £28,000 per annum.
Type: Full-time (35 hours), Permanent.
About Our Organisation
The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. We campaign for change, support farming innovation, serve healthy food in communities, grow the organic market, and protect forests.
About The Opportunity
Join us as an IT Support Engineer and play a key role in delivering fast, high-quality technical support across the organisation. You will be the first point of contact for users, resolving a wide range of issues, supporting staff both onsite and remotely, and helping deliver IT projects that improve how we work.
About You
You are a proactive IT Support Engineer with hands-on experience in a busy support environment. You are confident troubleshooting a variety of technical issues, supporting Windows and Office365, and providing great customer service. You communicate well, stay calm under pressure, and take ownership of resolving problems. With a genuine interest in learning and developing your skills, you enjoy helping colleagues and contributing to a positive, collaborative IT team.
Our Benefits
- 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
- Pension scheme with ethical investment options and employer contribution increasing with length of service
- Free membership of the Soil Association and discounts on organic produce
- Volunteer days to give back to the local community or support green initiatives
- Family friendly policies and flexible working
- Cycle to work scheme
- Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce
To Apply
Click 'apply now' to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.
For any queries, please contact us. Please note we do not accept CVs or Cover Letters. We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you are not sure about applying, please get in touch with us for a chat.
Thank you for your interest in supporting our work at the Soil Association.
IT Support Engineer in Bristol employer: Soil Association
Contact Detail:
Soil Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bristol
✨Tip Number 1
Get to know the company! Research the Soil Association and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with various technical issues, brush up on your problem-solving techniques. Consider mock scenarios to prepare for real-life challenges you might face as an IT Support Engineer.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our mission of promoting health and sustainability.
We think you need these skills to ace IT Support Engineer in Bristol
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the organisation.
Follow the Instructions: Make sure you read the application guidelines carefully. We specifically mentioned that we don’t accept CVs or cover letters, so stick to the application form and give us all the info we need!
Highlight Your Skills: As an IT Support Engineer, we’re looking for problem-solvers! Make sure to showcase your technical skills and any relevant experience in troubleshooting, especially with Windows and Office365.
Apply Early: We review applications as they come in, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of getting noticed.
How to prepare for a job interview at Soil Association
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Office365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about providing great support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your communication skills and how you stay calm under pressure.
✨Research the Soil Association
Familiarise yourself with the organisation's mission and values. Understanding their work in health, environment, and animal welfare will help you align your answers with their goals during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the organisation, plus it gives you a chance to find out more about the team and projects you'll be involved in.