At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs with a smile.
- Company: Join the vibrant team at Soho House Manchester.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Enjoy fun team events and continuous personal development.
- Why this job: Be the face of hospitality and create memorable experiences.
- Qualifications: Customer service skills and a passion for first-class service.
The Role...
At Soho House, as a Hotel Receptionist , you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience.
Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.
You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel's PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What we are looking for...
A successful Hotel Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service.
You'll be reliable, friendly and happy to be a key part of the team that strives for success.
Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e. g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
Desirable
- Experience working in a private members club or boutique hotel
- Multilingual abilities
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
- Pay Range
- #J-18808-Ljbffr
Hotel Receptionist - Soho House Manchester employer: sohohouseco
Soho House is an exceptional employer that values a proactive and hands-on approach, offering a dynamic work environment where you can thrive in your role as a Club Maintenance Specialist. With a strong focus on employee growth and development, we provide opportunities for training and advancement within our vibrant hospitality culture, ensuring that every team member feels valued and supported. Located in a lively setting, our club fosters a sense of community among staff and guests alike, making it a rewarding place to build your career.
