The Role..
We have an exciting opportunity for an experienced and customer-focused Senior Interior Design & Trade Support Lead to join our team on a maternity cover basis, supporting Soho Home's growing Interior Design and Trade business across the UK, EU and US.
In this role, you will be responsible for delivering exceptional customer service, managing complex post-sale enquiries and strengthening the processes, that support our global Trade customers.
You will act as a key point of contact for Trade customers and internal teams, taking ownership of high-priority customer issues, coordinating resolutions across multiple departments and ensuring a seamless customer journey during delivery and aftersales. You will build strong relationships with customers while supporting customer retention, repeat business and the wider commercial objectives of the Trade department.
This is a senior, hands-on role combining customer service, complex aftersales resolution, process improvement and team support. The successful candidate will be proactive, commercially aware and confident working across multiple departments to deliver solutions that reflect the Soho House ethos.
Main Duties:
Trade Customer Service & Relationship Management
Manage UK, EU and US Trade post-sale enquiries, taking ownership of complex issues through to resolution.
Deliver exceptional customer service, resolving complaints and supporting customer retention.
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Senior Interior Design & Trade Support Lead, Soho Home - Maternity Cover in London employer: sohohouseco
Soho House is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Regional Director, you will benefit from extensive growth opportunities within a dynamic environment, while enjoying the unique advantage of working in iconic locations across the UK and Europe, all dedicated to delivering outstanding guest experiences.
