At a Glance
- Tasks: Lead guest relations, promote restaurants, and train reception teams to enhance customer experience.
- Company: Soho House, a vibrant hospitality brand in Central London.
- Benefits: Weekly pay, team meals, 50% off food & drink, private health care, and birthday day off.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal and professional growth.
- Why this job: Join a creative environment and network with influential guests while shaping exceptional dining experiences.
- Qualifications: 10+ years in hospitality, strong network, and exceptional customer service skills.
The predicted salary is between 45000 - 55000 £ per year.
The Role...
At Soho House, as the Head of Guest Relations f or our restaurants, you are an ambassador for our business and a key point of contact for our most valuable customers.
You will not be based exclusively on site, but you will be regularly present during the busiest periods, introduce your existing following, develop new regular guest and promote the restaurants within your wider network.
You will share your experience with the operational teams with a particular focus on training and development with the reception departments.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
- Promote key Soho House restaurants within current network and expand network with particular focus on the arts and creative industries.
- Utilise your black book to bring new regular clientele
- Use contacts within hotel concierge and influential movers
- Engage potential regular guests and curate a new following from occasional and one-off clientele
- Train the reception teams to better develop their own audience
- Promote Soho House membership within your network and, in particular, Soho One
- Help spot talent to bring to our teams and help train the art of "maitre d'ing" within reception departments
- Collate feedback and build a CRM from Open Table
- Host lunches and dinners when required
- Monitor reservations and brief teams on guest profile & background
- Monitor online reviews, providing feedback to the wider team to improve results
- Attend events and parties relevant to your role with a focus on developing a diverse, engaged network suitable for Soho House
- Help promote and develop DSTH and Kettner's hotels, and be present when required for "SAG" guests and Soho One members
- Work closely with the events team and feed into our group wider events spaces
What we are looking for...
- 10 years plus in senior restaurant/hospitality e. g. Maître d', Guest/Member Relations, Head of Reception etc.
- Extensive existing network & contacts
- Exceptional customer service & hospitality
- Expertise in restaurant desk operations & hosting
- Well-rounded knowledge of who's who with particular focus on the arts and creative industries.
- Awareness of industry trends and competition
- Solid knowledge of food and beverage
- Confident in contributing creative input
- #J-18808-Ljbffr
Head of Guest Relations - Cecconi's Mayfair, Central London employer: sohohouseco
Soho House is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Regional Director, you will benefit from extensive growth opportunities within a dynamic environment, while enjoying the unique advantage of working in iconic locations across the UK and Europe, all dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Guest Relations - Cecconi's Mayfair, Central London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like sohohouseco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to sohohouseco
Don't be shy about reaching out to sohohouseco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Guest Relations - Cecconi's Mayfair, Central London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about sohohouseco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at sohohouseco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
