At a Glance
- Tasks: Define and implement exceptional service standards to enhance guest experiences.
- Company: Soho House, a prestigious brand known for its outstanding hospitality.
- Benefits: Flexible shifts, ongoing professional development, and a vibrant work environment.
- Other info: Join a dynamic team with opportunities for career growth and leadership development.
- Why this job: Be the guardian of our brand and shape unforgettable experiences for members and guests.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 24960 - 30000 £ per year.
Soho House is seeking a Head of Standards & Service to define and embed exceptional service standards across the Club, acting as the guardian of the brand and coaching teams to deliver consistently outstanding experiences for members and guests.
Lead operational standards, develop procedures, monitor QA, and drive improvements in member satisfaction while shaping leadership capability within the team.
Flexible shifts and ongoing professional development are provided.
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Chief Service Standards & Guest Experience in Oxford employer: Sohohousecaterer
Soho House is an exceptional employer, offering a vibrant work culture that celebrates creativity and individuality in the heart of London. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring our team members can refine their skills and advance their careers while delivering a premium experience to our members and guests. Join us for a rewarding journey where your passion for mixology and guest service will be valued and recognised.
