At a Glance
- Tasks: Lead and inspire multiple Soho House properties, ensuring exceptional guest experiences and operational excellence.
- Company: Join the vibrant Soho House team, known for its unique hospitality culture.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of luxury hospitality.
- Other info: Opportunity for career growth and collaboration across diverse teams.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Extensive experience in luxury hospitality and proven leadership abilities required.
The predicted salary is between 75600 - 92400 £ per year.
Scope of the Job
The Regional Director, Country is responsible for providing strategic and operational leadership across a portfolio of Soho House properties in the UK.
As the senior operational leader across the portfolio, this role is responsible for ensuring each House delivers an exceptional member and guest experience, strong commercial performance and a consistently high standard of hospitality, while retaining the individual character and identity that makes each House unique.
Reporting into the Managing Director, UK & EU, the Country Director will lead and develop the senior leadership teams within each House, creating a high-performing culture built around accountability, collaboration and continuous improvement.
This is a highly visible leadership role requiring someone who can balance strategic thinking with operational excellence.
The successful candidate will understand how to lead multiple complex hospitality businesses, develop exceptional leaders, identify opportunities for improvement and ensure the Houses are performing commercially, operationally and culturally.
Main Duties...
- Leadership & People
- Provide clear leadership, direction and support to the senior teams across the houses listed.
- Build high-performing leadership teams with a strong focus on succession planning, internal development and retaining exceptional talent.
- Coach and develop House senior leaders, ensuring they have the capability, confidence and support to lead their businesses successfully.
- Create a culture of accountability, ownership and collaboration across the Houses.
- Partner closely with People & Development to ensure the Houses are appropriately structured, resourced and developed to meet both current and future business needs.
- Identify high-potential talent and create opportunities for progression across the UK and wider Soho House business.
- Lead by example and act as a visible ambassador for Soho House culture, values and standards.
- Operational Excellence
- Ensure every House consistently delivers an exceptional member and guest experience in line with Soho House standards.
- Work closely with House leadership teams to identify opportunities to improve service, operational performance and overall standards.
- Maintain a strong understanding of the day-to-day operation of each House while empowering local leadership teams to take ownership of their businesses.
- Ensure operational consistency across the portfolio while recognising and protecting the individual identity and character of each House.
- Regularly review performance, guest and member feedback and operational metrics to identify trends, challenges and opportunities.
- Support House leadership teams in resolving complex operational issues and making informed decisions.
- Drive continuous improvement across all areas of the business.
- Commercial & Financial Performance
- Take overall responsibility for the commercial and financial performance of the houses.
- Work closely with House General Manager, Finance and senior leadership to deliver budgets, forecasts and business plans.
- Identify opportunities to increase revenue, improve profitability and drive sustainable growth.
- Challenge performance where necessary and ensure clear action plans are in place to address underperformance.
- Maintain a strong understanding of the commercial drivers within each House, including Rooms, Food & Beverage, Membership and other revenue streams where applicable.
- Ensure labour, cost control and productivity are effectively managed while protecting the quality of the member and guest experience.
- Member & Guest Experience
- Ensure the member experience remains at the centre of decision-making across all Houses.
- Work with Membership, Operations and House leadership teams to understand the needs of the local membership communities.
- Drive consistently high standards of hospitality, service and product across the Houses.
- Review feedback and performance trends to identify opportunities to enhance the overall experience.
- Ensure each House remains relevant to its local community while delivering the Soho House experience and brand standards.
- Stakeholder Management
- Build strong relationships with senior leaders across Operations, Membership, People & Development, Finance, Food & Beverage and other central functions.
- Act as the key link between House leadership teams and the wider business.
- Represent the Houses at senior leadership meetings and contribute to wider business discussions and decisions.
- Work collaboratively across the business to solve problems, remove barriers and deliver shared objectives.
Experience Required...
- Significant senior operational leadership experience within luxury hospitality, lifestyle, hotels, members' clubs or a similarly complex multi-site business.
- Proven experience leading multiple locations or a significant regional portfolio.
- A strong commercial and financial understanding, with experience managing P&Ls, budgets and business performance.
- An exceptional people leader with a proven ability to build, develop and retain high-performing leadership teams.
- Someone who can operate strategically while remaining closely connected to the reality of the operation.
- A strong understanding of luxury hospitality and what it takes to consistently deliver an exceptional guest and member experience.
- Comfortable managing complex and varied businesses, with the ability to adapt their approach to the needs of individual locations.
- Highly collaborative, with the ability to build strong relationships across multiple functions and levels of seniority.
- Comfortable challenging constructively and holding leaders accountable for performance.
- A natural problem solver who remains calm and decisive in a fast-paced and changing environment.
- Willingness to travel regularly across the UK Houses outside of London.
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Regional Director, Country in London employer: Sohohousecaterer
Soho House is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to numerous development opportunities and the chance to lead iconic venues across the UK and Europe, all while being part of a dynamic team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Director, Country in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sohohousecaterer. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sohohousecaterer
Don't be shy about reaching out to Sohohousecaterer directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Director, Country in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sohohousecaterer and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sohohousecaterer
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
