At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and inclusive hospitality brand.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills in a lively environment.
- Qualifications: 2-3 years in hospitality, strong communication, and a passion for service.
The predicted salary is between 24750 - 30250 £ per year.
The Role
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking.
Your main responsibility is to ensure that members have an enjoyable experience.
You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/Open Table booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years' experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
- Pay Range
- #J-18808-Ljbffr
Host (Part-time) - 180 House, Central London employer: Sohohousecaterer
Soho House is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that encourages personal and professional development, employees enjoy competitive pay, comprehensive health plans, and unique perks like a Soho Friends Membership and opportunities to engage in charitable activities. Located at the picturesque Soho Farmhouse, staff benefit from a supportive environment that fosters camaraderie and creativity, making it an ideal place for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Host (Part-time) - 180 House, Central London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sohohousecaterer and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Host (Part-time) - 180 House, Central London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sohohousecaterer that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sohohousecaterer.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sohohousecaterer get a sense of who you are beyond your experience!
How to prepare for a job interview at Sohohousecaterer
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sohohousecaterer and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
