At a Glance
- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join a supportive team at Soho Square General Practice.
- Benefits: Enjoy 5 weeks holiday, NHS pension, and cycle to work scheme.
- Other info: Flexible hours with opportunities for professional growth.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: Must have at least one year of GP receptionist experience.
The predicted salary is between 24784 - 24784 £ per year.
We are looking for a full-time Receptionist to join the front-of-house team at Soho Square General Practice. The working hours are Monday to Friday, 8am to 4pm (37.5 hours a week, 30-minute unpaid break) with flexibility to work until 6.30pm when needed. The salary is £24,784.50 a year (£12.71 an hour), and this is a permanent position on site at Soho Hospital, 1 Frith Street, W1D. At least one year of GP receptionist experience is essential.
Benefits:
- NHS Pension Scheme
- 5 weeks' holiday plus bank holidays
- Contractual sick pay above statutory from six months' service
- Cycle to Work scheme
Purpose of the role:
To give patients a helpful, professional first point of contact and keep the front desk running smoothly.
Main duties:
- Greet patients and visitors at the front desk
- Answer the phone and respond to patient queries
- Book, change and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Handle difficult situations calmly and elevate where needed
- Keep the reception area tidy and safe
General responsibilities:
- Complete mandatory training and keep skills up to date
- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
- Maintain patient confidentiality at all times
This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.
Receptionist employer: Soho Square General Practice
Soho Square General Practice is an excellent employer, offering a supportive work culture where patient care is at the forefront. Employees benefit from a permanent position with a competitive NHS pension, generous holiday entitlement, and opportunities for professional growth within a dynamic team in the heart of London.
Contact Details:
Soho Square General Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Soho Square General Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Soho Square General Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Soho Square General Practice:Your cover letter is your chance to shine! Tell us why you want to work at Soho Square General Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Soho Square General Practice!
How to prepare for a job interview at Soho Square General Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
