At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Be part of a creative environment with opportunities for personal and professional growth.
- Qualifications: 2+ years in a similar role, strong customer service skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
The Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. Your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests, and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations, and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like "Cook House," "House Tonic," and "Club School."
- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for:
- Minimum of 2+ years' experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Floor Manager - Mews House Mayfair, Central London employer: Soho Mews House
Soho House is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture in the heart of Central London. With competitive compensation packages, extensive training opportunities, and unique benefits such as a day off on your birthday and paid charity days, employees are encouraged to grow both personally and professionally while enjoying a supportive and engaging environment. The emphasis on teamwork, creativity, and member satisfaction makes Soho House a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Mews House Mayfair, Central London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at places like Soho House. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for customer service shine through. Share stories that highlight your experience and how you handle high-pressure situations.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Think about potential questions they might ask about managing a team or handling difficult guests. Practising your responses will help you feel more confident and ready to impress.
We think you need these skills to ace Floor Manager - Mews House Mayfair, Central London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you're not just looking for a job, but that you genuinely care about providing top-notch service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Floor Manager role at Soho House. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to connect their background with what we're looking for!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your story and what makes you unique. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows that you're serious about joining the Soho House team!
How to prepare for a job interview at Soho Mews House
✨Know the Soho House Vibe
Before your interview, get familiar with the Soho House brand and its unique atmosphere. Understand their service standards and how they create an elevated yet approachable experience for members and guests. This will help you align your answers with their values during the interview.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be ready to discuss your previous experiences in managing staff. Prepare examples of how you've trained and developed team members, handled conflicts, or improved service standards. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of specific instances where you had to think on your feet, resolve customer complaints, or manage a busy floor. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about their training programmes or how they gather member feedback.
