Overview
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying off the bill.
Responsibilities
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service – topping up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
Qualifications
- 2-3 years in a similar high‑end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must demonstrate competency as outlined in the training schedule and Club School.
- Ability to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
What’s in it for you?
- Weekly pay, team meal whilst on shift prepared by our chefs.
- Soho Friends Membership 50% team discount on Food & Drink, 7 days a week.
- Staff Room Rates Health Cash Plan (option to up to 2 additional dependents), Dental Plan (option to add up to 2 additional dependents).
- Birthday Day Off after 1 year’s continuous service.
- Up to 50% staff discount on Cowshed & Soho Home.
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free counselling sessions.
- Cookhouse & House Tonic: unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team events: from fitness sessions to cinema screenings and art classes.
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Entry-level employment or a new opportunity to expand your professional career – we offer training to develop the technical and managerial skills necessary to enhance your career.
