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For Companies At a Glance
- Tasks: Lead a dynamic spa team and ensure exceptional guest experiences.
- Company: Soho Farmhouse, a stunning countryside retreat with a focus on wellness.
- Benefits: Subsidised transport, weekly pay, team discounts, and health plans.
- Why this job: Join a vibrant team and make a real impact in wellness and hospitality.
- Qualifications: 2-3 years of Spa Management experience and strong people skills.
- Other info: Flexible hours, continuous training, and exclusive discounts await you!
The predicted salary is between 36000 - 60000 £ per year.
Overview
Soho Farmhouse…Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours\’ drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake\’s Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.
The Role We are seeking an experienced Spa Manager to join our team at Soho Farmhouse (OX7 4JS). As a Spa Manager, you will be a hands-on leader with a passion for wellness, team development and guest experience. You will be responsible for building and onboarding a best in class team, leading the Health Club Spa operations, ensuring seamless delivery of service across all touchpoints, achieving financial targets and contributing to the successful delivery of business goals and strategic initiatives. This role reports into the Global Director of Soho Health Club and House General Manager.
Responsibilities
- Lead and motivate a large spa team, ensuring high service standards, team development, and retention
- Drive spa performance through strategic planning, KPI tracking, and revenue growth initiatives
- Oversee recruitment, onboarding, training, and performance management for all spa staff
- Uphold exceptional guest and member experiences, ensuring all feedback is actioned and service is consistent
- Maintain full compliance with health, safety, licensing, and insurance regulations
- Control budgets and stock, manage costs, and monitor profitability across treatments and retail
- Ensure therapists are commercially driven, with strong product knowledge and upselling capabilities
- Coordinate rotas and resourcing to meet business needs and maximise appointment availability
- Champion wellness and innovation, introducing new treatments, services, and practitioner partnerships
- Collaborate cross-functionally, particularly with Marketing, Operations, and Global Health Club leadership
- Manage spa systems and software, ensuring effective use by all team members for bookings and reporting
- Ensure the spa environment is visually and operationally excellent, including cleanliness, ambience, and maintenance
- Run promotional events and local outreach initiatives to drive member engagement and business growth
- Conduct regular team meetings, reviews, and training sessions to support professional development
- Maintain accurate administrative records for attendance, payroll, health & safety, and compliance
Qualifications
- Must have 2-3 years previous Spa Management experience within a large busy Spa Operation
- Treatment background, including NVQ level 2 & 3 or equivalent qualifications
- Must have experience with People management functions
- Excellent communication skills and customer service required
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Can do attitude
- Previous experience in a similar fast-paced environment, NVQ Level 2 or Level 3 or equivalent industry related qualifications
- Flexible schedule and ability to work weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment
- Physical requirements: must be able to seize, grasp, turn and hold objects with hands; must be able to work on feet for at least 8 hours; fast-paced movements required to move around the club; occasional kneel, bend, crouch and climb as required; varying shift times across seven days to include evenings, weekends, opens & closes
Benefits
- Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16) Soho House
- High treatment and retail commission scheme
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
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Spa Manager- Soho Farmhouse employer: Soho House
Contact Detail:
Soho House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager- Soho Farmhouse
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings at places like Soho Farmhouse!
✨Tip Number 2
Show off your passion for wellness! When you get the chance to chat with potential employers, share your ideas on innovative treatments or guest experiences. This will not only demonstrate your expertise but also show that you’re genuinely excited about the role.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At Soho Farmhouse, they value team development and exceptional guest experiences, so think of examples from your past that align with these principles. Tailor your responses to reflect their ethos!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Soho Farmhouse. Make sure to highlight your relevant experience and enthusiasm for the spa industry!
We think you need these skills to ace Spa Manager- Soho Farmhouse
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness shine through! Share your experiences and what drives you in the spa industry. We love to see candidates who are genuinely excited about creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Spa Manager role. Highlight your relevant experience, especially in team management and service delivery. We want to see how your skills align with our needs at Soho Farmhouse!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho Farmhouse!
How to prepare for a job interview at Soho House
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Soho Farmhouse and its spa offerings. Research their treatments, services, and overall wellness philosophy. This will not only show your genuine interest but also help you discuss how you can enhance their guest experience.
✨Showcase Your Leadership Skills
As a Spa Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled conflicts, or improved service standards. Be ready to discuss your approach to team development and retention strategies.
✨Demonstrate Financial Acumen
Since the role involves achieving financial targets, brush up on your knowledge of budgeting and revenue growth initiatives. Be prepared to discuss how you've previously managed costs and maximised profitability in a spa setting.
✨Emphasise Your Customer Service Mindset
Exceptional guest experiences are key at Soho Farmhouse. Think of specific instances where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle feedback to ensure consistent service delivery.