Spa Manager - Babington House

As a Spa Manager, you will be a hands‑on leader with a passion for wellness, team development and guest experience. You will be responsible for building and onboarding a best‑in‑class team, leading the Health Club Spa operations, ensuring seamless delivery of service across all touchpoints, achieving financial targets and contributing to the successful delivery of business goals and strategic initiatives. This role reports into the Global Director of Soho Health Club and House General Manager. Duties include:

Responsibilities

• Lead and motivate a large spa team, ensuring high service standards, team development, and retention
• Drive spa performance through strategic planning, KPI tracking, and revenue growth initiatives
• Oversee recruitment, onboarding, training, and performance management for all spa staff
• Uphold exceptional guest and member experiences, ensuring all feedback is actioned and service is consistent
• Maintain full compliance with health, safety, licensing and insurance regulations
• Control budgets and stock, manage costs, and monitor profitability across treatments and retail
• Ensure therapists are commercially driven, with strong product knowledge and upselling capabilities
• Coordinate rotas and resourcing to meet business needs and maximise appointment availability
• Champion wellness and innovation, introducing new treatments, services, and practitioner partnerships
• Collaborate cross‑functionally, particularly with Marketing, Operations and Global Health Club leadership
• Manage spa systems and software, ensuring effective use by all team members for bookings and reporting
• Ensure the spa environment is visually and operationally excellent, including cleanliness, ambience and maintenance
• Run promotional events and local outreach initiatives to drive member engagement and business growth
• Conduct regular team meetings, reviews and training sessions to support professional development
• Maintain accurate administrative records for attendance, payroll, health & safety and compliance

Qualifications

• 2-3 years previous Spa Management experience within a large, busy Spa Operation
• Treatment background, including NVQ level 2 & 3 or equivalent qualifications
• Experience with people management functions
• Excellent communication skills and customer service required
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• “Yes, yes, yes” mentality
• Can‑do attitude
• Previous experience in a similar fast‑paced environment, NVQ Level 2 or Level 3 or equivalent industry‑related qualifications
• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high‑volume, demanding, fast‑paced environment

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast‑paced movements are required to go from one part of the club to others
• Occasionally kneel, bend, crouch and climb as required

Location

Situated in a Grade II‑listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it is the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington\’s historic buildings, cabins and lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There is also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and the original Cowshed Spa.

Benefits

• High treatment and retail commission scheme
• Weekly pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% team discount on food & drink, 7 days a week
• Team room rates – any bedroom, any house, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday day off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free counselling sessions
• Cookhouse & House Tonic – unique food and drink training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more