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- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant team at Soho House, a leader in hospitality.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Why this job: Be an influential leader in a dynamic environment with endless opportunities for growth.
- Qualifications: 3-5 years in senior management within hospitality and excellent interpersonal skills.
- Other info: Work in a stunning venue with a rooftop pool and live music space.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.
Responsibilities
- Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- A strong understanding of product from food and drink to accommodation.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands-on day-to-day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promoting exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager.
Qualifications
- Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity.
- Innovator and influencer with previous experience managing F&B operations.
- Excellent interpersonal skills and ability to build relationships (internal and external).
- Strong attention to detail.
- Excellent customer service.
- Fluent in English.
- Organised and reliable.
- Ability to work and maximise relationships within a diverse team.
- Computer literacy within Opera, Micros and Adaco advantageous.
- Full understanding of local authority requirements.
- Personal license holder.
- SIA knowledge, understanding and experience.
Physical Requirements
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Benefits
- Weekly Pay.
- Team meal whilst on shift prepared by our chefs.
- Soho Friends Membership.
- 50% Team discount on Food & Drink, 7 days a week.
- Team Room Rates; Any Bedroom, Any House, $100 a night.
- Health Cash Plan (option to add children).
- Dental Plan (option to add children).
- Birthday Day Off.
- Discount on Cowshed products and Soho Home (up to 50%).
- Free Counselling Sessions.
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
Location
Soho House Manchester Located in the St John's area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.
Assistant General Manager- Manchester employer: Soho House
Contact Detail:
Soho House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager- Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out to current or former employees at Soho House. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Soho House, make sure to express why you love their ethos and how you can contribute to their mission. Authentic enthusiasm can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the latest trends in hospitality and service standards. Be ready to discuss how you can enhance member and guest experiences at Soho House. We want to see that you’re not just a fit for the role, but also a forward-thinker!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Soho House. Let’s get you that Assistant General Manager role!
We think you need these skills to ace Assistant General Manager- Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see how you connect with our ethos and values at Soho House, so share your experiences that highlight your passion for creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant General Manager role. Highlight relevant experience in managing teams and driving operational efficiency, as well as any specific achievements that demonstrate your ability to optimise performance and profitability.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read through your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, you'll get a feel for our brand and culture while you're at it!
How to prepare for a job interview at Soho House
✨Know Your Soho House Inside Out
Before the interview, dive deep into understanding the Soho House brand and its values. Familiarise yourself with their service standards, ethos, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service standards. Highlight how you can foster an inclusive environment that embodies the Soho House pillars.
✨Be Ready for Operational Questions
Expect questions about operational efficiency and problem-solving. Think of specific scenarios where you've optimised performance or tackled challenges in a busy venue. Be prepared to discuss your understanding of F&B operations and how you can contribute to the commercial viability of the business.
✨Engage with Stakeholders
Effective communication is key in this role. Prepare to discuss how you've collaborated with various stakeholders in previous positions. Share examples of how you've built relationships internally and externally, and how this has positively impacted guest and staff experiences.
