At a Glance
- Tasks: Support sales operations and ensure smooth order management in a dynamic environment.
- Company: Join Soho House, an inclusive employer with a vibrant culture.
- Benefits: Enjoy competitive pay, health perks, discounts, and fun team events.
- Other info: Opportunities for personal and professional growth with continuous training.
- Why this job: Be part of a creative team and make a real impact in the fashion industry.
- Qualifications: Experience in sales support or customer operations, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Soho House, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
The Role...
The Sales
Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels.
Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.
Key Responsibilities..
- Responsible for the full administration support of the Wholesale and Clearance channels.
- Own and master all internal order systems and be the go-to person for related operational requests.
- Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
- Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
- Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
- Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
- Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
- Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
- Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
- Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
- Build positive working relationships with customer counterparts and internal stakeholders.
- Own the product upload on marketplace platforms.
- Support the coordination and execution of sample sales and off-price B2C activities.
- Maintain accurate sales records, documentation and reporting across all systems.
Skills
Experience
- Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication and interpersonal skills.
- Excellent administrative and coordination capabilities.
- Proactive and solutions-oriented mindset.
- Strong Excel and reporting skills.
- Ability to work collaboratively across multiple departments in a fast-paced environment.
- Customer-focused with a professional and positive approach
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Soho Friends Membership
- 50% off Food
- Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed
- Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse
- House Tonic: Our Cookhouse
House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Sales & Operations Assistant, Soho Home in London employer: Soho House
Soho House in Manchester is an exceptional employer, offering a vibrant work culture where creativity and service excellence thrive. With benefits like weekly pay, health plans, and ongoing training opportunities, employees are encouraged to grow their skills and advance their careers while enjoying the unique atmosphere of one of the city's most stylish venues.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Assistant, Soho Home in London
✨Get Ready to Network Like a Pro!
Sales is all about connections, so dive into local networking events or sales meetups in your area. These gatherings are goldmines for making contacts and showcasing your enthusiasm. It’s a great chance to meet people from companies like Soho House who could be looking for fresh talent!
✨Polish Your Pitch
In sales, your communication skills matter just as much as your resumé. Practise your elevator pitch until you can recite it confidently. When you go to those networking events, be ready to sell yourself as the ideal candidate for the entry-level role at Soho House!
✨Leverage Social Media for Sales Roles
Follow and engage with industry leaders and influencers on LinkedIn or Twitter. Share your insights or interesting articles related to sales to get noticed. When hiring managers at Soho House see you’re active in the sales community, it adds a bonus touch to your application!
✨Show Your Passion in Creative Ways
Consider creating a short video or writing a blog about why you're excited about a career in sales and what skills you bring to the table. Not only does it show creativity, but it can really set you apart when applying for that entry-level role at Soho House!
We think you need these skills to ace Sales & Operations Assistant, Soho Home in London
Some tips for your application 🫡
Show Your Sales Savvy:When applying for an entry-level role in sales or business development, it’s important to highlight any relevant experience, even if it's from part-time jobs or internships. Showcase your ability to connect with people, understand their needs, and handle objections, as these skills are crucial for success in sales.
Quantify Your Achievements:Even if you don’t have much formal experience yet, try to present your accomplishments in a way that showcases your potential. Use numbers to describe your efforts – maybe you assisted with a campaign that increased social media engagement by a certain percentage? This can help us at Soho House see the impact you could have in our team.
Tailor Your Cover Letter:Your cover letter is a great chance to express your enthusiasm for the role at Soho House. Share why you're excited about starting your sales career and what specifically about our company or projects appeals to you. This personal touch can really make you stand out in the applicant pool.
Keep It Professional Yet Approachable:While applying for an entry-level position, maintain a friendly and approachable tone in your application, especially in your CV and cover letter. Remember, we're looking for potential and attitude as much as experience. Show us your personality while being credible!
How to prepare for a job interview at Soho House
✨Know Your Stuff About Sales Techniques
Get familiar with popular sales methodologies, like SPIN selling or the Challenger Sales Model. Having a good grasp of these will not only impress the interviewers at Soho House, but it’ll also show that you’re eager to learn and ready to jump into this entry-level role!
✨Prepare Your Persuasive Pitch
As you're applying for a sales position, be ready to showcase your persuasion skills. Try preparing a brief elevator pitch about yourself that emphasises not just your background, but what you can bring to Soho House. It's all about selling yourself!
✨Showcase Relevant Projects or Experiences
Even if you haven't worked in sales before, think about any relevant school projects, internships, or part-time jobs where you used customer service or negotiation skills. Be ready to discuss these in the interview as practical examples of how you’ve handled situations that are relevant to Sales & Operations Assistant, Soho Home.
✨Understand the Product and Market
Dive into Soho House's products and the market they operate in. You might face questions about how you'd approach selling a specific product or how you perceive the competition. Show that you've done your homework and you're already thinking like a salesperson!
