At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive sales in a stylish environment.
- Company: Join Soho Home, a modern interiors brand with a rich design heritage.
- Benefits: Enjoy competitive pay, global discounts, and unique training opportunities.
- Other info: Participate in fun team events and support charities with paid volunteer days.
- Why this job: Be part of a creative team and make a real impact on customer experiences.
- Qualifications: Previous retail experience and a passion for design are essential.
The predicted salary is between 20790 - 25410 £ per year.
Soho Home...
Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our
Soho Houses around the world.
The Role…
We are looking to recruit an enthusiastic, organised, sales driven Full Time Lead Interiors Consultant (Supervisor) to assist in leading the team at our Westbourne Grove Soho Home store members space.
The Supervisor will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, ‘second to none’ customer service experience.
Main Duties…
- Supporting the Manager and Assistant Manager by leading the team in their absence.
- Lead morning briefs and empowering and driving the team to achieve sales
- Responsibility for daily cash up and closure of the store in the absence of the Management team
- Leading by example in demonstrating outstanding customer service and impeccable product knowledge on the Soho Home products as well as being an expert in Soho Houses interior design and style
- Working alongside the management team to drive sales and KPI’s, accurately reporting data back to relevant teams.
- Ensuring daily replenishment is up to date and in line with visual standards.
- Delegating tasks to ensure the successful running of the day to day store operations and ensuring the customer is always number one priority
- Support monthly stock counts alongside the team
- Perform other duties as assigned by their line manager
Requirements...
- Proactive can-do attitude
- Previous Retail Supervisor/Senior Sales experience
- Good understanding of sales cycle in design/interiors market
- Ability to think on their feet to quickly resolve queries and issues
- Excellent communication skills at all levels
- Accountability and responsible approach
- Warm and friendly manner
- Confident working within a team and also individually.
- Leads by example
- Fluent in English both written and verbal
- Experience in furniture and international sales is an advantage
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho House Membership after probation period
- Pension Scheme
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse
- House Tonic: Our Cookhouse
House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount
- Retail Commission
Retail Supervisor - Soho Home Westbourne Grove (Full Time) in London employer: Soho House
Soho House in Manchester is an exceptional employer, offering a vibrant work culture where creativity and service excellence thrive. With benefits like weekly pay, health plans, and ongoing training opportunities, employees are encouraged to grow their skills and advance their careers while enjoying the unique atmosphere of one of the city's most stylish venues.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Soho Home Westbourne Grove (Full Time) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Soho House, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Soho House!
We think you need these skills to ace Retail Supervisor - Soho Home Westbourne Grove (Full Time) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Soho House, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Soho House and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Soho House that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Soho House
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
