At a Glance
- Tasks: Be the friendly face of Soho House, welcoming guests and managing their overnight experience.
- Company: Join the vibrant team at Soho House, a luxury hospitality brand in East London.
- Benefits: Enjoy weekly pay, team meals, discounts, and wellness support.
- Other info: Access to fun team events and continuous training for personal growth.
- Why this job: Make lasting connections while working in a dynamic, stylish environment.
- Qualifications: 2-3 years in front desk roles, with a knack for luxury service.
The predicted salary is between 24000 - 30000 £ per year.
Overview
As the Night Receptionist at Soho House, you will be the first point of contact for members and guests, delivering exceptional arrival and departure experiences during overnight hours.
Your role ensures a warm welcome, smooth check‑in and check‑out, and efficient handling of reservations, guest inquiries, and front desk operations.
Responsibilities
- Welcome members and guests warmly and professionally, recognising members by name where possible.
- Manage incoming phone calls overnight, responding to general enquiries, late‑night requests, room‑related questions, and messages for members and teams.
- Maintain strong knowledge of House operations, including opening hours, overnight amenities, emergency procedures, and key contact points.
- Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure environment.
- Support overnight guest movements, including late arrivals, early departures, and coordinate access to rooms or facilities as required.
- Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow‑up actions are clearly logged.
- Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
- Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
- Remain approachable, calm, and professional at all times to contribute to a welcoming overnight atmosphere.
- Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
- Maintain up‑to‑date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.
Qualifications
- 2–3 years’ experience in a front desk role.
- Experience in luxury hospitality or private members clubs.
- Strong leadership and team coordination skills.
- Excellent verbal and written communication.
- Proficient in reservation systems (e. g., Opera, Open Table, or equivalent).
- Calm under pressure and adept at resolving issues with a guest‑first mindset.
Benefits
- Weekly pay.
- Team meals prepared by chefs while on shift.
- Soho Friends Membership with 50% discount on food and drink.
- Staff room rates.
- Health Cash Plan (option to add up to two additional dependents).
- Dental Plan (option to add up to two additional dependents).
- Birthday day off after 1 year of continuous service.
- Up to 50% staff discount on Cowshed, Soho, and Home.
- Impact days: 2 paid days per year to support a chosen charity.
- Free counselling sessions.
- Cookhouse Tonic program: food and drink training, events, and educational opportunities.
- Continuous training to develop personal and professional skills.
- Access to team events such as fitness sessions, cinema screenings, and art classes.
- #J-18808-Ljbffr
Night Receptionist (maternity Cover) - Shoreditch House, East London employer: Soho House
Soho House in Manchester is an exceptional employer, offering a vibrant work culture where creativity and service excellence thrive. With benefits like weekly pay, health plans, and ongoing training opportunities, employees are encouraged to grow their skills and advance their careers while enjoying the unique atmosphere of one of the city's most stylish venues.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (maternity Cover) - Shoreditch House, East London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Night Receptionist (maternity Cover) - Shoreditch House, East London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Soho House
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Soho House. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
