At a Glance
- Tasks: Lead IT support for PMS and POS systems, ensuring seamless service globally.
- Company: Join the vibrant Soho House team with a focus on innovation and collaboration.
- Benefits: Enjoy global discounts, private health care, and a fantastic pension scheme.
- Other info: Be part of a team that values continuous improvement and professional growth.
- Why this job: Make a real impact in tech support while working in a dynamic environment.
- Qualifications: Experience in IT support, particularly with PMS and POS systems.
The predicted salary is between 40500 - 49500 £ per year.
The Role...
To ensure a seamless and stable service across all global locations through proactive support and management of IT systems, particularly focusing on PMS (Property Management System) and POS (Point of Sale).
Note that this is NOT a general-purpose helpdesk support role.
Main responsibilities
- L1 & L2 support and troubleshooting issues for (including, but not limited to):
- POS Oracle Simphony 19.5 and above
- POS Enterprise Management Console
- Oracle Gift & Loyalty i Care
- PMS Oracle Opera V5 and Cloud
- PMS Opera Interfaced applications - Syn Xis, Tiger, Book4Time
- Planet/3C Integrated Pay
- Planet/3C integrations into our in-house \"House pay\" system
- Proactive support through routine checks and audits
- Ensure incident resolution and escalation within SLA
- Manage POS database ensuring rules are followed
- Update F&B menus in Oracle EMC as needed
- Undertake ad hoc project work as defined by the Global Head of IT Support
- Support POS/payment project deployments at Soho sites
- Assist with new installations, refurbishments, and openings
- Work with third parties and suppliers as the technical liaison
- Use ITSM tools and reports to track and report incidents
- Collaborate within the Digital/IT Department for support and knowledge sharing
- Work with Project Teams for post-hypercare support of new products and sites
- Escalate complex issues to higher support levels or third-party providers
- Assist junior team members with incidents and requests
- Detect, document, and work around known issues
- Create training materials and update internal knowledge base
- Focus on continuous improvement by reducing tickets and optimizing vendor and hardware performance
Additional responsibilities
- Support and train helpdesk team members
- Assist with team management tasks such as queue management and vendor follow-up
- Attend management meetings during the line manager’s absence
- Maintain an up-to-date knowledge guide and process documentation
- Work with Service Desk Manager on SLAs and KPIs, and handle escalations
- Develop end-user guides and support training programs
- Coordinate with IT and vendor relations teams
- Manage POS database standards and hardware sourcing
- Assist with SOX compliance reporting
Benefits
- Soho House offers competitive packages with global benefits and perks, including:
- Discounts at Soho House globally, Soho Home, and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- Paid charity support days through Soho Impact
- Food and drink training, events, and education through Cookhouse & House Tonic
- Monthly team events and activities
- #J-18808-Ljbffr
IT PMS & POS Support Lead in City of Westminster employer: Soho House
Soho House is an exceptional employer that prioritises the wellbeing and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. As a Teeny Assistant at Soho Farmhouse, you will enjoy competitive pay, comprehensive benefits including health plans and discounts, and unique opportunities for personal and professional growth through continuous training and engaging team events. With a focus on creating a fun and safe environment for children, you'll be part of a dedicated team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT PMS & POS Support Lead in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Soho House values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Soho House might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Soho House!
✨Direct Apply to Soho House
Let's not forget to apply directly through the Soho House website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT PMS & POS Support Lead in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Soho House.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Soho House. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Soho House
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
