Food & Beverage Manager - Soho House Holloway

The Role… At Little Beach House Malibu, a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience under the direction of the General Manager. The F&B Manager owns daily/weekly/monthly delivery on special projects and ensures optimal member, guest and staff experience is executed. As a Food and Beverage Manager, you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing/hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards.

A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customers, understanding and implementing opportunities that drive efficiency and effective processes. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling.

Main Duties…

• Influential leader who proactively manages the operations in conjunction with the General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets.
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service.
• Partner with internal and external stakeholders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements.
• Proactive in identifying customers’ needs and responsive in developing action plans that enhance experience and mitigate risk.
• Engage and comply with HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential.
• Establish targets, KPIs, schedules, policies and procedures.
• Drive transparency and open channels of communication that foster team awareness, ownership and accountability with emphasis on motivation and teamwork.
• Comply with all allergy procedures and maintain a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations.
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk.

Required Skills/Qualifications:

• Minimum of 5+ years’ experience in a similar capacity.
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments.
• Experience with POS (or alternative), Open Table, Opera or other hospitality-driven technologies.
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service.
• Passionate about food and beverage trends and best practices and local health & safety compliance regulations.
• Ability to manage personnel and meet/exceed financial targets.
• Guest-oriented and service-minded as well as flexible and pro-active.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast-paced movements required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us…

• Soho House offers competitive compensation packages that feature global benefits and perks.
• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full-Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.