At a Glance
- Tasks: Welcome members, provide exceptional service, and ensure a clean, safe recovery environment.
- Company: Soho House, an inclusive employer with a vibrant culture.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on member wellbeing.
- Qualifications: 2+ years in a similar role, strong customer service skills, and team spirit.
The predicted salary is between 14 - 14 £ per hour.
This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Role… At Soho House, a Health Club Treatment Technician is the face of the recovery and wellbeing area, providing a warm welcome, exceptional service, and continuous support to ensure members and guests enjoy a safe, clean, and restorative environment across all treatment and recovery experiences.
What's in it for you?
- Weekly Pay
- 10% treatment commission
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Ensure all treatment and recovery sessions are delivered safely, following operating procedures, time limits, contraindications, and hygiene standards.
- Provide safe and correct guidance on the use of recovery and wellbeing equipment, including:
- Hyperbaric chamber
- Cryotherapy
- Photobiomodulation bed (PBM)
- Compression boots
- Encourage a positive, inclusive, and respectful workout atmosphere.
- In real time, ensure any member-related concerns, adverse reactions, or equipment issues are addressed promptly, documented, and escalated to the management team where necessary.
- Ensure all recovery and wellbeing areas are clean, sanitised, organised, and fully operational always — including equipment cleaning cycles, towel restocking, and pod/chamber resets between uses.
- Assist with booking and scheduling of recovery treatments, managing session flow, and providing clear information about services, benefits, and contraindications.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What we are looking for...
- A successful Health Club Treatment Technician for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range £14—£14 GBP
Health Club Treatment Technician - White City House, West London employer: Soho House
Soho House is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a vibrant work culture in the heart of West London. With competitive compensation packages, continuous training opportunities, and unique benefits such as a Soho Friends Membership and charity support days, employees are empowered to grow both personally and professionally while enjoying a supportive team environment. Join us to be part of a community that values exceptional service and fosters a positive atmosphere for all members and guests.
