Assistant Housekeeping Manager - Babington House in Frome

At Soho House, the Assistant Housekeeping Manager supports the delivery of an exceptional member and guest experience by maintaining the highest standards of cleanliness, organisation, and presentation across all areas of the Club.

Working closely with the Housekeeping Manager, you will oversee the day‑to‑day operations of the housekeeping team, ensuring every space reflects the luxury and attention to detail expected at the Club.

Responsibilities

• Support the Housekeeping Manager in overseeing daily housekeeping operations across all areas, including public spaces, member lounges, changing rooms, spa areas, and back‑of‑house.
• Supervise and coordinate staff schedules to ensure appropriate coverage at all times.
• Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.
• Respond promptly to guest/member requests, resolving any housekeeping concerns efficiently and courteously.
• Assist with inventory management of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and minimal waste.
• Support recruitment, onboarding, and training of housekeeping staff.
• Ensure the team is fully briefed on daily priorities, special requests, and Club standards.
• Communicate effectively with other departments (Front Office, Events, Maintenance) to coordinate service delivery.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Thrives in fast‑paced, high‑volume environments and remains calm while problem‑solving under pressure.
• Hospitable, approachable, and passionate about customer service; respectful towards colleagues and guests.
• Able to demonstrate competency as outlined in the training schedule and Club School.
• Can work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and operate autonomously.

Benefits

• Weekly pay with team meal prepared by our chefs whilst on shift.
• Every House Membership – 50% off food and drink, 7 days a week.
• Staff room rate: $100 a night for any bedroom, any house.
• Private health and dental care, life assurance.
• Day off on your birthday.
• Up to 50% staff discount on Cowshed Soho Home.
• In conjunction with Soho Impact, 2 days paid a year to support a charity of your choice.
• Free counselling sessions.
• Continuously trained through Cookhouse House Tonic programmes and monthly team events (fitness sessions, cinema screenings, art classes, etc.).
• Competitive compensation packages featuring global benefits and perks.
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